DTICI_ServiceNow_Service Owner (CMDB/CSDM & ITOM)_T7

India·BangaloreHybridmid

Other

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Quick Summary

Requirements Summary

Experience: 8–12 years Education: Bachelor’s in IT, Engineering, or related field Certifications: CSA, CIS–Discovery,

Technical Tools

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Role Summary:
Lead and govern the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) adoption across the enterprise, enabling service visibility and platform data integrity.

Skills:

Strong knowledge of CI classes, relationships, identification and reconciliation rules

Expertise in CMDB Health Dashboard, CI lifecycle management

Hands-on with Discovery, Service Mapping, and third-party data sources

Ability to define CI policies, normalization, and reconciliation strategies

Proven experience with CSDM 3.x+ implementation

Key Responsibilities:

Own end-to-end CI lifecycle and maintain CI data health

Define and implement CSDM framework across business applications and services

Lead ServiceNow Discovery and integrations with infrastructure/cloud systems

Establish CMDB governance, KPIs, and data certification processes

Guide service mapping and CI class model alignment with business capabilities

Requirements

~1 min read

Experience: 8–12 years
Education: Bachelor’s in IT, Engineering, or related field
Certifications: CSA, CIS–Discovery, and CSDM training preferred
Communication Skills: Clear communication across technical and business stakeholders, strong documentation ability