Customer Service Representative

United States·King of Prussiamid

Customer Support SpecialistCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Provide exceptional, solution-oriented, and personalized customer experience that is consistent with our Sunshine Service Guidelines and expectations. These communications will be through phone,

Technical Tools

Customer Support SpecialistCustomer

Lilly Pulitzer

Job Type:

Regular

Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”.
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

The Customer Service Representative has the primary responsibility of enhancing the experience of the Lilly Pulitzer® consumer who contacts us through the call center. This is inclusive of Ecommerce, Retail, Wholesale, and Internal consumers.  Other responsibilities include delighting and appeasing the customer, representing the brand effectively to consumers, and providing an experience that is consistent with our Sunshine Service guidelines and expectations. The primary points of interaction with consumers will be through phone, email, live chat, and social channels. 

The Customer Experience team members are challenged daily and expected to be exceptionally solution-oriented, innovative, and determined.  The Customer Service Representative is a key member of our Direct-to-Consumer team.

The Customer Service Representative has three primary objectives: 

Provide exceptional, solution-oriented, and personalized customer experience that is consistent with our Sunshine Service Guidelines and expectations. These communications will be through phone, email and live chat communication and will result in increased spend levels and high retention.

Play a key role in finding solutions for escalated scenarios and resolving open issues.

Provide overall support for the Customer Service team during peak seasons and online sale events.

Responsibilities

~1 min read

As a company we commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally-friendly processes throughout our business. This position is expected to contribute to the advancement of these principles.

This position is classified as full-time, hourly, non-exempt position. This position is eligible for overtime and standard company benefits.

This position is based in our of King of Prussia, Pennsylvania, home office.

This position requires adherence to defined break times, given the nature of operating the 1-888-PB-LILLY number.

Given the seasonality of the business, this position may require flexible, additional working hours during peak periods.  There will also be blackout periods for vacation time determined by the Customer Service Supervisor and the Retail Operations Manager

This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.

This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.

This position is reviewed annually.

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.

U.S. EEOC: Know Your Rights

Please click here to review our Applicant Privacy Policy.