Copy Center Operations Manager

United States·Phoenixmid

OperationsOperations Manager

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Quick Summary

Overview

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976,

Technical Tools

OperationsOperations Manager

What We Offer

~2 min read

POA is seeking candidates for the position Copy Center Operations Manager in Phoenix, AZ for our flagship Copy Center sites. This important position is responsible for providing daily direction for all of our on-site Copy Centers including Digital Imaging Copy, Print and binding operations, on-site technical service of devices, Receiving operations and overall coordination between POA and the customer. A high level of client satisfaction must be maintained by responding quickly and effectively to the client's needs. The Copy Center sites include the following areas of operation / staffing:

✓Copy Center Site Lead

✓Copy Center Operator(s)

✓Mail Clerks

✓Technician(s)

✓Receiving Clerk(s)

✓Medical/Dental/Vision/Life insurance plans

✓Matched 401k

✓Paid Training

✓PTO, Vacation, Sick Leave

✓FSA Programs

✓Friendly and Positive work environment

✓Company paid trips

Binding, Padding, Cutting, Drilling
Copying and Printing of documents
Ability to meet deadlines and manage projects to completion
Solid Customer service skills: Friendly attitude, timely, dependable, detail oriented and professional
Provide outstanding customer service at all times
Commitment to providing high quality copy and print production
Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the clients
Maintain all records and compliance on security and confidentiality of client materials
Maintains a facility that is organized and meets tour quality standards at all times
Comply with the POA policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about with anyone
Directs in the orientation of client personnel to POA's method of operation within the location
Display high ethical standard, integrity, work ethic, and loyalty

Assignment of Service calls
Service data capture and analysis
Laisse between Technical Staff and customer Help Desk
Preparation dissemination and analysis of reports

Assignment of duties
On-time receipt and delivery of all items within the site warehouse
Data capture and analysis
Laisse between Receiving staff and customer
Preparation dissemination and analysis of reports

Requirements

~1 min read

Serves as a liaison between POA, the client's administration and POA site employee
Intermediate to Advanced working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel.
Working Knowledge of Adobe, Microsoft Office and other graphic arts software preferred.
Knowledge of Production print and finishing and bindery equipment and utilization of typical office services equipment and technology strongly preferred
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects- demonstrated ability to multi-task a must
Ability to lift or move 40 lbs. or greater
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
Able to convey information and ideas through speech in ways that others will understand
Able to speak clearly so listeners understand, identify and understand the speech of another person
Strong initiative required; ability to work independently with minimal direct supervision

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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