Project Manager

(canada)Remotemid

OperationsProject Manager

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Quick Summary

Overview

Packetlabs was built by an ethical hacker after seeing vulnerability assessments presented as penetration tests.

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OperationsProject Manager

Packetlabs was built by an ethical hacker after seeing vulnerability assessments presented as penetration tests. Our slogan "Identify Risks Before They Become Headlines" drives at the importance of not providing our clients with a false sense of security.

3–5 years of project management experience in an IT services, consulting, or professional services environment
Demonstrated experience managing multiple concurrent client engagements independently
Strong client-facing skills — you can hold your own in a scoping call, a scope-change conversation, or a debrief with a CIO
Proven ability to manage scope, schedule, and budget across project lifecycles
Comfort working in a fast-paced environment with shifting priorities
Clear written and verbal communication across technical and non-technical audiences
Strong organizational discipline — you own your portfolio, you don't drop things, and you flag issues early
Self-sufficient and dependable in a remote environment
Valued but not required:
- Experience in cybersecurity, penetration testing, or infosec consulting
- PMP, PRINCE2, or Scrum certification
- Bachelor's degree in business, IT, communications, or related field
- Familiarity with penetration testing lifecycle or common security frameworks (PCI-DSS, SOC 2, NIST, ISO 27001)
- Experience with project management tools (Jira, Asana, Monday.com, Smartsheet, or similar)
- Background working with technical consultants or engineering teams
Customer-first mentality. You treat clients like partners, not tickets. You respond quickly, set clear expectations, and follow through.
Humble. Egos don't have a place at Packetlabs, especially in the PMO. You're comfortable being the connective tissue between clients and consultants without needing to be the loudest voice in the room.
You deliver work you take pride in. Your project plans, client communications, meeting notes, and status updates are clean, accurate, and thoughtful.
You dig deeper. When a client's request doesn't quite add up, when a consultant's timeline estimate feels off, or when a scope boundary is ambiguous — you ask the questions now.
You are comfortable being uncomfortable. Consulting PM work isn't linear. Scope changes, difficult client personalities, resource conflicts, and last-minute escalations are the job.
You are always learning. You're building cybersecurity literacy on top of PM fundamentals. You're paying attention to how our consultants work, how our clients think about risk, and how the industry is evolving.
Self-motivated and dependable. You manage your own portfolio, track your own commitments, and don't need to be chased for updates. When something slips, you raise it early. Your colleagues know that if it's on your plate, it's handled.

Responsibilities

~1 min read

→Engagement Management
→
- →Own a portfolio of concurrent penetration testing engagements for small to medium-sized businesses (SMBs) across web, mobile, infrastructure, and cloud
- →Lead pre-engagement discussions internally, ensuring projects are realistic and well-defined before kickoff
- →Build detailed project plans, schedules, and resource allocations across multiple active engagements
- →Manage scope changes, schedule adjustments, and budget impacts with appropriate documentation and client communication
- →Identify and mitigate project risks before they affect delivery
- →Coordinate deliverables across delivery, operations, and marketing teams to ensure seamless execution
→Client Relationships
→
- →Act as the primary point of contact for assigned clients throughout the engagement lifecycle
- →Communicate with excellence, confidence, executive presence, emotional intelligence, and tact — setting clear expectations, providing proactive updates, and navigating high-stakes security conversations with deep client awareness
- →Run client meetings, including kickoffs, status updates, and delivery debriefs
- →Handle difficult conversations (scope creep, timeline pressure, scheduling conflicts) professionally and firmly, while recognizing when and how to escalate issues appropriately
→PMO Operations & Improvement
→
- →Contribute to PMO processes, templates, and tooling improvements
- →Maintain accurate project documentation and tracking across engagements
- →Help identify patterns across engagements that could improve how we scope, deliver, or communicate
→Perform other duties as assigned.

You're independently managing a full portfolio of engagements with minimal oversight
Clients consistently describe you as responsive, organized, and a pleasure to work with
Consultants trust you to keep their schedules workable and flag conflicts early
Scope changes and difficult client conversations are handled cleanly, with proper documentation and no surprises
You've developed enough cybersecurity context to understand what's being delivered and why it matters to the client
You've contributed at least one meaningful improvement to how the PMO operates — a process, template, or tool change that others adopted
Junior PMs come to you for advice, and you're helping them grow