Senior Software Engineer - Customer Insights

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. 

The Pantheon Customer Insights Team is looking for a Senior Software Engineer to build the next generation of customer-facing observability features. In this role, you will create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product. You'll work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities. This is product engineering work; you're building features customers interact with daily, not internal tooling. You will work primarily in Go, with Python and SQL for data work.

• Comfort with ambiguity; you'll be defining what "meaningful insights" means to customers.
• Pragmatic approach to balancing performance, cost, and delivery speed.
• Care about what users see, not just APIs.
• Good collaboration skills to work with product, design, and cross-functional teams.
• Desire to learn observability concepts on the job (we have domain experts on the team to teach you).

• 5+ years of experience building production services and features.
• Strong Go experience (or similar systems language with willingness to learn Go).
• Comfortable working in React and TypeScript and GraphQL.
• Comfort with BigQuery/SQL and with Python for data work.
• Experience with observability platforms (New Relic, Grafana, Datadog)
• Experience with RESTful APIs and distributed systems.
• Familiarity with NRQL, PromQL, or similar vendor query languages.
• Familiarity with GCP infrastructure primitives, terraform, and container management solutions like kubernetes