Systems Administrator

Position Summary:

We are seeking a Systems Administrator with 3–6 years of experience to support and maintain our IT environment across endpoints, cloud platforms, and SaaS applications. This role is ideal for someone who is hands-on, detail-oriented, and comfortable working across Windows and macOS systems, identity platforms, and modern cloud-based tooling. As part of the help desk staff, you’ll interact with every department at Pareto Health. You’ll play a key role in ensuring reliability, security, and scalability of our systems while supporting end users and internal teams as well as interfacing with external partners and vendors.

Key Responsibilities:

• Provide Tier 1 and 2 support to end users and collaborate with internal IT and external support teams
• Administer and support Windows and macOS environments and users, including provisioning, configuration, patching, and troubleshooting
• Manage device and user lifecycle (onboarding, offboarding, inventory, compliance) using MDM tools (e.g., Intune, NinjaOne, Kandji, jamf, or similar)
• Administer Microsoft 365 (Entra ID/Azure AD, Exchange Online, Teams, SharePoint) including user management, licensing, and policies
• Manage and support SaaS applications (e.g., Salesforce, Dropbox, Jira, Asana, etc.), including user provisioning, SSO configuration, and access control
• Assist in implementing and maintaining security best practices, including endpoint protection, vulnerability remediation, and audit readiness
• Troubleshoot identity and access management (IAM) systems, including SSO, MFA, and role-based access controls
• Support AI tools and environments (e.g., OpenAI, Copilot, internal AI platforms), including access, governance, and usage monitoring
• Monitor system performance and reliability; troubleshoot issues and escalate when necessary
• Maintain documentation for systems, processes, and configurations
• Assist with software licensing management and vendor coordination
• Occasional on-call or off-hours assistance for business-impacting emergency help.

Skills:

• Strong working knowledge of Windows and macOS administration
• Experience with Microsoft 365 / Entra ID (Azure AD) and related services
• Experience with MDM solutions (Intune, NinjaOne, Kandji, JAMF)
• Understanding of identity management, SSO (SAML/OIDC), and MFA
• Working knowledge of basic security principles (least privilege, endpoint security, patching, logging) and tools including EDR, MDR, SIEM, etc.
• Experience managing SaaS platforms and user provisioning workflows
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Other relevant skills, not strictly required:

• • Familiarity with AWS core services, especially IAM and EC2
  • Basic scripting skills (PowerShell, Bash, or similar)

• 3–6 years of experience in a systems administration or IT operations role
• Experience supporting a mixed OS environment (Windows and macOS)
• Hands-on experience with cloud platforms (Microsoft 365, AWS)
• Experience with identity providers (Entra ID, Okta, or similar)
• Familiarity with AI tools/platforms
• Exposure to security and compliance practices (SOC 2, ISO, etc.) is a plus
• Certifications in Azure or AWS administration are a plus.

Other Requirements:

• Strong communication skills and ability to work cross-functionally with technical and non-technical teams
• Highly organized with attention to detail and documentation
• Proactive mindset with a focus on continuous improvement
• Ability to work independently while contributing to a collaborative team environment with multiple stakeholders
• Willingness to learn new technologies and adapt to evolving IT landscapes that reflect a dynamic business environment

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement 
• Engaging hybrid work environment

The drive to learn, to improve, and to deliver outstanding value every day.

The ability to see the big picture and prepare to meet tomorrow’s needs.

The passion to produce at higher rates and to the highest standards.

A united community creating better health benefit solutions for all.

_Disclosures:

_{ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.}

_{California Applicants:  See Pareto’s CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, “Pareto”) collects and uses personal information submitted by employment applicants.}