Senior Business Analyst

Role overview

We are looking for an experienced Business Analyst to support a major airline integration and platform transformation programme.

The role will sit close to engineering, architecture, and delivery teams, helping bring structure, clarity, and control to a complex set of changes across airline integrations, customer-facing services, and third-party platforms.

This is a hands-on BA role suited to someone who is highly organised, comfortable working through ambiguity, and strong at documenting complex technical and business change.

Key responsibilities

• Own and maintain clear, structured documentation across Confluence and related delivery tools.
• Capture business, technical, operational, and stakeholder requirements.
• Document decisions, assumptions, dependencies, risks, and impacts.
• Support analysis of changes across airline integrations, digital platforms, and third-party services.
• Work closely with architects and engineering leads to translate complex solution thinking into clear artefacts.
• Help manage stakeholder communications and ensure impacted teams understand upcoming changes.
• Track dependencies and potential breaking changes across multiple consuming platforms.
• Support workshops, working sessions, and follow-ups with internal teams and external stakeholders.
• Maintain a clear audit trail of what has changed, why decisions were made, and what teams need to do next.
• Help reduce delivery risk by keeping teams aligned and information accessible.
  

Experience required

• Experience in travel, airline, loyalty, or customer-facing digital platforms.
• Strong experience as a Business Analyst in complex technology or transformation programmes.
• Excellent documentation skills, particularly using Confluence and Jira.
• Experience working with engineering, architecture, product, and delivery teams.
• Comfortable operating in ambiguous environments where requirements and solutions evolve over time.
• Strong stakeholder management and communication skills.
• Ability to understand technical concepts and translate them into clear business-facing documentation.
• Experience tracking dependencies, impacts, risks, and decisions across multiple workstreams.
• Structured, detail-oriented, and able to keep momentum in fast-moving delivery environments.

Nice to have

• Experience with API/integration-heavy programmes.
• Experience supporting architecture or platform modernization work.
• Previous experience in enterprise-scale environments with multiple stakeholder groups.

Location

London: hybrid (3 days in the office)

Some of the benefits you’ll enjoy working with us:

• A highly competitive compensation package.
• Medical insurance.
• The chance to join an organisation with triple-digit growth that is changing the paradigm on how software products are built.
• The opportunity to form part of an amazing, multicultural community of tech experts.

Come and join our #ParserCommunity. 

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