parts source~14d ago

Customer Success Manager

United States·Charlotte,Hoffman Estates,Hudson+1 moremid

Customer Success ManagerCustomer SuccessCustomer

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Adoption & Value Realization, Success Planning) Own a portfolio of customer relationships, driving retention, satisfaction,

Technical Tools

Customer Success ManagerCustomer SuccessCustomer

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

About the Role

~1 min read

Bachelor’s degree or equivalent experience
3–8+ years in Customer Success, Account Management, or similar role
Experience managing customer portfolios and driving retention outcomes
Strong communication and relationship management skills
Ability to manage multiple accounts and priorities simultaneously

Nice to Have

~1 min read

Experience in healthcare, SaaS, or technology-enabled services
Familiarity with CRM and customer success platforms (Salesforce, Gainsight, etc.)
Experience with data-driven customer insights and performance metrics
Experience supporting expansion or revenue growth within accounts

Act Like an Owner – Accountability & Execution: You take full ownership of customer outcomes and follow through on commitments.
Serve with Purpose – Customer Centric: You deeply understand customer needs and proactively deliver value.
Adapt to Thrive – Managing Ambiguity: You stay effective while balancing competing priorities and evolving customer needs.
Collaborate to Win – Influence & Communication: You build trust and align cross-functional teams to support customer success.
Challenge the Status Quo – Data-Informed Decision Making: You use insights and data to improve customer health and outcomes.

What We Offer

~1 min read

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024

· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025

· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025

· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025

· WSJ: Bain Capital Private Equity Scoops Up PartsSource

EEO

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Legal authorization to work in the U.S. is required.