Site Reliability Engineer

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This role contributes to Credit Production Engineering's mission of providing comprehensive 24/7 live production support for PayPal's Credit Engineering organization. The engineer serves as part of the dedicated production support team embedded within Credit Engineering, supporting the complete product Credit portfolio of products including Revolving Credit, Closed-Ended, and Merchant Lending products. They collaborate within CPE's global coverage model across APAC and North America time zones, participating in incident response and monitoring activities while working under guidance to improve operational excellence. Job Description: Essential Responsibilities: * Actively monitor and analyze system metrics to ensure the availability, performance, and reliability of digital platforms and applications. * Diagnose and resolve complex system issues, perform root cause analysis, and implement long-term fixes to prevent recurrence. * Create and maintain automation scripts, tools, and processes to streamline operations, reduce manual effort, and enhance reliability. * Configure and improve monitoring and alerting tools to provide actionable insights into system health and performance. * Analyze system usage trends and forecast future resource requirements to ensure scalability and prevent capacity-related issues. * Work with development teams to design and implement reliable, fault-tolerant systems, incorporating best practices for high availability. * Ensure smooth and reliable software releases by managing continuous integration and continuous delivery (CI/CD) pipelines. * Perform failure simulations, such as chaos engineering, to identify weaknesses and improve system robustness. * Develop and maintain detailed documentation for system configurations, operational procedures, and incident handling workflows. * Partner with development, operations, and product teams to enhance system architecture for improved performance, reliability, and scalability. Minimum Qualifications: * 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Preferred Qualifications * 3+ years of experience in Production Engineering, Site Reliability Engineering, or similar roles * Strong problem-solving skills with the ability to debug complex, distributed, multi-tier applications * Proven experience leading and driving resolution of high-severity production incidents, including coordinating across teams * Demonstrated ability to identify recurring issues and drive long-term fixes and operational improvements * Strong understanding of microservices architecture and the software development lifecycle (SDLC); proficiency in at least one programming language (e.g., Java, Python) to debug issues and collaborate with development teams * Hands-on experience with monitoring and alerting tools (e.g., Splunk, Datadog, Nagios, Kibana) * Solid understanding of databases, including SQL and stored procedures (BigQuery, Oracle, PostgreSQL) * Experience working in cloud environments (AWS preferred) * Proficiency in Unix/Linux systems and shell scripting * Experience with batch job schedulers or workflow orchestration tools (e.g., Control-M, Airflow, UC4) * Familiarity with incident management and collaboration tools (JIRA, Confluence, ServiceNow) * Strong verbal and written communication skills, with the ability to influence and collaborate across cross-functional teams Standout Qualifications (Nice to Have) * Experience building automation to reduce operational toil (e.g., scripting, tooling, runbook automation) * Experience mentoring junior engineers or leading incident reviews/postmortems Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.