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Paytmpayments8h ago
New
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Service Excellence - AM/Sr. Manager - Growth Management - Noida
OperationsManagement
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Quick Summary
Key Responsibilities
* Drive Service & Process Excellence * Lead AI adoption and Technology Excellence initiatives * Build Training & Capability Development programs * Improve Network Performance,
Technical Tools
OperationsManagement
Service Excellence | Paytm Soundbox
Role Purpose:
Lead Service Excellence by driving operational efficiency, AI-led transformation, capability building, and technology adoption across the Paytm Soundbox service network.
Key Responsibilities:
* Drive Service & Process Excellence
* Lead AI adoption and Technology Excellence initiatives
* Build Training & Capability Development programs
* Improve Network Performance, TAT & Productivity
* Own Cross-functional Program Management
* Drive Employee Engagement, R&R, Gamification & Contests
* Lead Competency Mapping & Certification
* Build KPI dashboards and data-driven governance
Preferred Profile:
* 8–12 years of experience in Service Excellence, Operations, AI/Digital Transformation, Program Management, or Learning & Development
* Experience managing large field operations
* Strong leadership, stakeholder management, technology orientation, and analytical skills
Location & Eligibility
Where is the job
Noida, India
On-site at the office
Who can apply
IN
Listing Details
- Posted
- July 25, 2026
- First seen
- July 25, 2026
- Last seen
- July 25, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 58%
- Scored at
- July 25, 2026
Signal breakdown
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External application · ~5 min on Paytmpayments's site
Please let Paytmpayments know you found this job on Jobera.
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Service Excellence - AM/Sr. Manager - Growth Management - Noida