Technical Support

Technical Support Representative

About Payzli

Payzli is a fast-growing payment technology company that builds the tools businesses rely on to accept payments, manage operations, and grow. From our POS system to our payment gateway and partner platform, everything is built in-house by our own engineering team. We made the Deloitte Technology Fast 500 at #347 with 214% growth — and we're hiring people who want to grow with us. Learn more at payzli.com.

Overview

Payzli's support team isn't a cost center, it's a competitive advantage. We're hiring a Fanatical Support Representative who owns every interaction from first contact to full resolution. You'll work directly with merchants and partners using our POS, gateway, and platform products, and you'll have a direct line to the teams building them. If you think great support is what separates good companies from great ones, keep reading.

The Role

As a Fanatical Support Representative, you are the front line of the Payzli experience. Your job is to make every merchant, partner, and user feel like they have a dedicated team behind them. You'll troubleshoot platform and payment processing issues, guide users through our POS and gateway products, and escalate intelligently when a problem requires deeper technical or operational involvement. You bring urgency, empathy, and follow-through to every interaction.

Responsibilities

• Serve as the first point of contact for merchants, partners, and internal teams across phone, email, live chat, and social media
• Troubleshoot and resolve issues related to payment terminals, Payzli POS, payment gateway, merchant onboarding, and account configuration
• Own each case through to resolution — no handing off and hoping for the best
• Document issues clearly and escalate to engineering, product, or operations with actionable context when needed
• Collaborate with product and tech teams to surface recurring issues and contribute to continuous improvement
• Maintain composure and professionalism under pressure, especially during time-sensitive payment or processing issues
• Build working knowledge of payment processing fundamentals (transactions, settlements, chargebacks, device connectivity) over time

Qualifications

• Exceptional written and verbal communication skills
• Prior experience in a customer support, help desk, or client-facing role (fintech or payments experience is a big plus, not a requirement)
• Technologically savvy — comfortable learning new platforms quickly
• Strong problem-solving instincts and attention to detail
• Ability to manage multiple open cases without dropping the ball
• Bilingual in Spanish and/or other languages is a plus but not mandatory

What's In It For You

• Growth Path: We promote from within. High-performing support reps move into roles across operations, product, and partner success.
• Real Impact: You'll work directly with the product, provide insight and feedback to engineering teams and access to executive leadership — your feedback shapes what we build.
• Team Culture: A close-knit team that values empathy, accountability, and getting things done.

Compensation

Competitive base salary. No commission structure, no variable comp — just a clear deal: show up, own your work, and outperform, and we'll move you up fast. Payzli promotes from within, and this role is built as a launchpad for people who want more than a support career.