Manager, Customer Experience

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team! 

• Partner with Sales, Supply Chain, Planning, Operations, Quality, Finance, and Product Management to align customer commitments with operational execution.
• Communicate customer feedback, service trends, and supply concerns to key stakeholders to support informed decision-making.
• Support strategic initiatives and cross-functional projects focused on improving customer outcomes and business performance.

• Customer-Centric Mindset: Deep commitment to understanding and advocating for customers.
• Analytical Thinking: Ability to translate complex data into clear insights and actions.
• Collaborative Leadership: Builds trust and alignment across teams and functions.
• Change Agility: Comfortable driving transformation in a dynamic environment.
• Communication Excellence: Clear, persuasive communicator with all levels of the organization.
• Engagement Focus: Actively fosters a positive, inclusive, and motivated workplace culture.  

• Bachelor’s Degree or equivalent relevant experience preferred.

• Proficient in Microsoft Office Suite, with a focus on Excel. Strong knowledge of Inventory Management Systems.

• 10+ years of experience in Customer Service or Sales Administration position.

• Ability to multitask and organize workload efficiently. Must have excellent follow-up skills, be customer focused and Company focused. Must be able to manage Associates with various skills in a positive manner.
• Must possess the ability to identify areas for improvement and provide training and developmental strategies to strengthen skills.

• No hazardous or significantly unpleasant conditions.

•  $105,000 - $120,000 annually, plus bonus