Renewals Specialist

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Perform continuous review of contracts and addendums to ensure systems correctly reflect contractual terms

Perform ongoing, detailed analysis of customer renewal data, ensuring the accuracy of all relevant data points

Execute all phases of the retention/renewal lifecycle including communication, objection handling, negotiation and obtaining customer signatures for a pool of customers

Communicate with customers primarily to ensure smooth, timely renewal transactions

Update SalesForce with notes for each renewal customer as necessary, as well as with additional data points as new programs and processes are launched

Follow-up with sales partners, customer success, legal, and finance to ensure consistent communications and ensure next steps are taken regarding renewals

Persistent follow-up regarding renewals

Identify at-risk renewal clients early in the cycle and define issues inhibiting a successful, timely renewal

Drive on-time or early renewals

Maintain an updated knowledge of company software and services

• 1-3 years of experience in a professional environment
• Excellent verbal and written communication skills
• Proven history of proactive, energetic, patient and customer-centric behavior
• Interactive skills with the ability to work independently
• Strong organizational skills including the ability to prioritize and escalate customer issues as required
• Detail-oriented and ability to follow through on tasks
• Proven analysis, problem-solving and troubleshooting expertise
• Ability to take initiative, and a strong work ethic
• Ability to meet new challenges with optimism and an open mind
• Proficiency in standardized software applications, including Outlook, Word, PowerPoint
• Experienced in Excel (pivot tables, lookup functions and complex formulas)
• Familiarity with Salesforce as a sales and knowledge platform
• Experience with a wide array of software and solution offerings
• Accustomed to and interested in working in a fast-paced environment
• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.