Early Intervention Program Director

Early Intervention Program Director - Full Time

Salary 100K - 105K Annually

SUMMARY:

People, Incorporated is a human service Agency serving the Southcoast community, including the Greater Fall River, New Bedford, and Taunton areas. As a partnership of specialized, integrated programs, we provide unique opportunities to people with life challenges. Since our inception in 1968, we have been one of the largest providers of supports and services to people of all abilities in the community. Let People, Incorporated be Your Path to Opportunity!

The Program Director of Early Intervention provides overall leadership, administration, regulatory oversight, and operational management of People Incorporated’s Massachusetts Early Intervention Program. The Program Director is responsible for ensuring the delivery of high-quality, family-centered, developmentally appropriate Early Intervention services to eligible infants and toddlers and their families.

The Program Director is responsible for ensuring that all program operations and services are provided in accordance with Massachusetts Department of Public Health (DPH) Early Intervention requirements and Operational Standards, Part C of the Individuals with Disabilities Education Act (IDEA), applicable MassHealth regulations and billing requirements, contractual requirements, professional licensing and credentialing standards, and People Incorporated policies and procedures.

The Program Director provides leadership to a multidisciplinary workforce and is accountable for program quality, personnel management, regulatory compliance, service delivery, fiscal performance, productivity, documentation, billing integrity, family rights, community partnerships, risk management, and continuous quality improvement.

The Program Director is expected to maintain a strong working knowledge of Massachusetts Early Intervention requirements and to establish effective systems for identifying and correcting compliance, staffing, service delivery, fiscal, and operational concerns before they negatively affect children, families, employees, or the organization.

ESSENTIAL FUNCTIONS

• Program Leadership & Operations. Provide overall leadership, direction, and administrative oversight of the Early Intervention Program and ensure effective day-to-day operations consistent with agency expectations and applicable requirements.
• Regulatory Compliance & Quality Assurance. Ensure compliance with Massachusetts DPH Early Intervention requirements and Operational Standards, IDEA Part C, MassHealth, contractual obligations, professional licensing and credentialing requirements, and agency policies. Maintain systems for quality assurance, documentation review, corrective action, and continuous improvement.
• Early Intervention Service Delivery. Oversee Child Find, referral, intake, eligibility, evaluation and assessment, IFSP development and review, service coordination, service delivery, and transition activities. Ensure services are timely, individualized, family-centered, developmentally appropriate, and provided in natural environments as required.
• Personnel Leadership & Supervision. Recruit, hire, orient, supervise, develop, evaluate, and retain qualified multidisciplinary staff. Ensure appropriate staffing, credentialing, training, supervision, caseloads, productivity, performance expectations, and service capacity; promptly address performance or compliance concerns.
• Fiscal & Billing Management. Develop and monitor the program budget and financial performance in collaboration with senior leadership and Fiscal. Monitor productivity, utilization, documentation, billing, reimbursement, and revenue-cycle concerns and ensure compliant billing practices.
• Data & Performance Management. Establish and monitor key program indicators, including referrals, enrollment, service timeliness and delivery, staffing, caseloads, productivity, documentation, billing, family outcomes, and regulatory compliance. Use data to identify trends, risks, and opportunities for improvement.
• Family Rights & Engagement. Promote meaningful family participation and ensure families understand their rights, procedural safeguards, services, and options. Respond appropriately to significant family concerns, complaints, and service issues.
• Community & Interagency Collaboration. Maintain effective relationships with healthcare providers, childcare programs, school districts, state agencies, community organizations, and other partners. Represent People Incorporated and the Early Intervention Program in professional and community settings.
• Safety, Risk Management & Incident Response. Ensure compliance with safety, mandated reporting, confidentiality, emergency response, incident reporting, and professional boundary requirements. Ensure significant safety, clinical, or compliance concerns are appropriately identified, documented, escalated, and addressed.
• Agency Leadership & Collaboration. Participate as a member of the Children’s Services leadership team and collaborate with Human Resources, Fiscal, Quality/Compliance, Nursing, Information Technology, Training, and other departments on agency and program priorities.
• Regulatory & External Accountability. Serve as a primary program contact with the Massachusetts Department of Public Health and coordinate monitoring, certification, audits, corrective action plans, investigations, reporting, and other regulatory activities. Ensure required submissions are accurate, complete, and timely.
• Other Responsibilities. Maintain confidentiality, exercise sound professional judgment, demonstrate leadership consistent with agency values, maintain reliable attendance and flexibility to meet program needs, and perform other duties consistent with the scope and level of the position.
• Attend meetings, trainings, and professional development as required.
• Maintain all program and Agency required trainings.
• Perform other duties as assigned by management.

People Incorporated is committed to fostering a respectful and supportive work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce are key to the success of our agency. We strive to create a workplace where employees feel supported, appreciated, and motivated to grow..

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