CS/PM, BFSI

Pepper Content is a rapidly growing content marketplace that connects businesses with a
curated network of professional content creators. We are seeking a dynamic and
results-oriented Business Development Representative to join our high-energy team. At
Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch
content solutions.

CS/PM is responsible for providing project management expertise and support on
pre-defined projects. Examples include process-improvement and transformational projects,
project management support for client based scientific service/publication projects.

Project Management:
● To bear the onus of delivery of the project and ensure a smooth flow of
information to meet customer requirement
● To build a strong working relationship with client and the internal team which
would help achieve business targets
● End-to-end project management from project initiation to closure by
understanding the scope, determining the resource and developing the project
schedule
● Set and develop the operational aspects of the project, develop and monitor
timelines, milestones and project metrics
● Project timeline & cost management: Effective and efficient management of
assigned projects to complete projects on time and within the budget
● Risk Management & Mitigation: Identify the risk associated with the project and
form a mitigation strategy with help of cross functional team for smooth
operations
● To prepare weekly and monthly reports for the senior management

Collaboration:
● Ability to influence without direct authority
● Establish and maintain efficient working relations with all internal & external key
stakeholders
● Participate in project movement activities, support team initiatives & objectives
● Identify and recommend process improvements and initiatives
● Facilitate resolution of any issues by working closely with cross-functional
teams

Operational:
● Plan, execute and manage deliveries for enterprises across industries
● Ensure on/before time delivery of projects that match/exceed set quality
standards
● Plan and monitor capacity utilisation on projects and supply of talent
accordingly
● Expertise in project management and ability to set and integrate new SOPs and
training on tools to be used during all steps of managing the projects.
● Mentor, train and lead a team of project managers and supply leads
Financial Management:
● Be responsible for ensuring timely & correct invoicing based on agreed
milestones & customer preference
● Maximise PO utilisation by working closely with client partners
● Monitor and manage scope changes to close the loop with respective client
partners
● Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc.
● Meet all monthly reporting/business metrics/KPI requirements and manage
internal processes

Client Partnership:
● Build strong client relationships; working closely with new and existing clients to
identify their pain points and future needs
● Meet clients regularly in-person & be a strategic, solution oriented partner for
them via email and phone as well
● Work with both clients and internal teams to plan and coordinate their projects
from inception, driving & owning projects within specified quality, time, and
pricing specifications
● Assist with project planning, including resource forecasting, timelines, and
budgeting
● End to end ownership of client delight and operational efficiency
● Drive and own PO utilisation and organic growth of existing clients
● Ability to coordinate and implement successful projects from start to finish
● Set and implement systems and processes for process improvements &
operational efficiency

Qualifications and Prerequisites:
● Minimum of 5 years of experience in a client-facing role, with at least 3 years of
experience in team management.
● Strong problem-solving skills with a growth mindset and proactive approach.
● Ability to thrive in diverse and remote team environments.
● Proficiency in comprehension, negotiation, and analytical skills.
● Graduate or Postgraduate degree (MBA preferred).
● PMP certification is preferred.
● Proficient in project management tools such as JIRA.
● Previous experience in management and/or leadership roles is advantageous.
● Capable of working independently, seeking guidance only in complex situations.
● Exceptional written and oral communication skills in English.
● Skilled in networking and communication across diverse functions.
● Ability to navigate ambiguity and conflicting priorities with rigour.