Implementation Specialist - Growth

Spain·Barcelonafull-timemid

Implementation SpecialistCustomer Success

1 views0 saves0 applied

Apply Now

Quick Summary

Overview

About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work,

Technical Tools

Implementation SpecialistCustomer Success

Responsibilities

~1 min read

→
Lead customer implementations from discovery through launch, owning the rollout plan, timelines, risks and next steps. With time, you will become the subject matter expert in the area of change management
→
Run consultative conversations to understand customer requirements, travel policies, stakeholders and goals.
→
Configure customer accounts, coordinate integration needs, troubleshoot issues and check that the platform is ready to use.
→
Use your understanding of each customer’s needs and data-driven best practices to recommend a practical rollout approach that supports adoption across their organisation.
→
Deliver tailored training for key stakeholders, including company-wide and executive audiences where needed.
→
Monitor early booking activity after launch and proactively address gaps or concerns.
→
Keep accurate records of customer requirements and decisions, using tools such as Gong and AI assistants to improve follow-up, ensure zero loss of customer data and reduce administrative work.
→
Use feedback, data and coaching to keep improving the customer onboarding experience and your own approach.
→
Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues.

Requirements

~1 min read

Full professional proficiency in written and spoken Italian. Polish, Spanish or Ukrainian is a plus.
Relevant professional experience either as an Implementation Specialist, Sales, Customer Care, Account Management, Project Management or other related roles.
Demonstrated overachievement against targets/goals & expectations in previous roles.

For this role, you need to be based in our Barcelona office.
You must have been in your current Perk role for at least 6 months before applying.
You need to inform and get the support of your current manager in case you are looking to apply.
This will be a permanent assignment.

Apply
Chat with Silvia Brunicardi (TA) - 15 mins
Assessment with the HM Mariana Coutinho and another Implementation Manager - 1 hour
Outcome

Please apply directly through the Ashby Internal Job Board.
Please answer all questions asked as part of the application process.

Who do I speak to about this role?
Reach out to Mariana Coutinho (Hiring Manager), or Silvia Brunicardi (Talent Acquisition)
Am I guaranteed to be interviewed?
From your first conversation with the Talent Acquisition Partner, we will establish if you are a fit for the role and let you know if you will be formally interviewed.
Will I receive feedback if I am not successful?
Yes, we are committed to helping you grow at Perk. We guarantee you will receive feedback after each interview stage.

What We Offer

~1 min read

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

#LI-Hybrid