Implementation Specialist, Travel - US

You will ensure that new clients are fully prepared to use TravelPerk to book their business travel, in both technical configuration and user readiness. You will configure client accounts to their specifications & requirements and set them up to meet client needs. You will also coordinate, tailor, and perform training sessions with Admins, Travelers, and other key client stakeholders to optimize their use of TravelPerk, as well as provide client-specific recommendations for how they execute their rollout, guiding their implementation and roll-out timeline, and internal communications.

The Implementation Specialist role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, creativity in solutions, and proactivity to identify areas where they can provide improvements to their clients & their internal team.

Implementation specialists work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and use change management to drive successful client rollouts and enable long-term success.

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  Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.

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  Carrying out consultative conversations with customers to collect their requirements.

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  Answering client requirements with your experience & data-driven best practice recommendations.

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  Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.

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  Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.

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  Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.

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  Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.

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  Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.

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  Analyzing completed implementation work to find ways to improve your own process & that of the team.

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  Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.

• A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.

• Proven track record of successfully managing and delivering complex projects in a fast-paced environment.

• Demonstrated ability to work with C-level stakeholders to collect their requirements and or concerns in a clear, concise, and professional manner.

• Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.

• A proactive approach to making recommendations to both clients & internal stakeholders.

• Willingness to seek out ways to improve & a mindset of continuous improvement.

• Excited by challenges and have a personal drive to make a difference.

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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