Senior Business Travel Consultant - Flexible Shift

United Kingdom·BirminghamRemotefull-timesenior

Travel ConsultantHospitality & Tourism

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Quick Summary

Overview

About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work,

Technical Tools

Travel ConsultantHospitality & Tourism

About the Role

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Responsibilities

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Handle travel bookings, amendments, and cancellations for business travellers with a focus on quality service
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Arrange European and domestic travel including flights, car rentals, and hotels
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Manage client communications via live chat, phone, and email
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Work autonomously on client enquiries and maintain GDS queues
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Mentor junior team members and quality-check their work
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Develop client relationships throughout the travel lifecycle

Requirements

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Expert knowledge of Galileo or Amadeus GDS systems, including ticket reissuing
Proficiency in air fares and ticketing
Previous business travel consultant experience
Fluent English (written and spoken)
Strong organisational skills and ability to work under pressure
Professional telephone manner and client-facing confidence
Comfortable managing a split-shift routine and picking work back up mid-evening

Proactive problem-solving approach
Flexibility and willingness to support team needs across both shift blocks
Positive attitude toward colleagues, suppliers, and customers

What We Offer

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✓Receive competitive compensation and equity ownership in Perk

✓Rest and recharge with 25 days of annual leave plus bank holidays

✓Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex

✓Plan for your future with our qualifying earnings company pension plan with Aviva

✓Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

✓Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence

✓Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus

✓Join our unforgettable Perk events, including our spectacular annual summer party

✓Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

✓Focus on your family with 12-16 weeks’ paid parental leave

✓Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

✓Broaden your horizons with up to 20 "Work from Anywhere" days per year

✓Stay savvy with access to a wide variety of discounts and rewards

✓Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

✓Let us help you move to one of our hubs with relocation support

Working hours are flexible to accommodate school picks up during the day.
Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events.

GDS Test - Online
Talent Acquisition Interview - 30mins Virtual
Team lead + Team manager interview - 90 Min virtual
Final interview - 30mins virtual

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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