Senior Business Travel Consultant - German speaking

Germany·Berlinfull-timesenior

Travel ConsultantHospitality & Tourism

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Quick Summary

Overview

About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work,

Technical Tools

Travel ConsultantHospitality & Tourism

About the Role

~1 min read

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.

Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
Acting as a trusted advisor, not just a booking agent
Managing highly complex, often last-minute travel changes with calm professionalism
Consistently achieving strong CSAT while meeting productivity and efficiency expectations
Demonstrating excellent ownership, judgement, and accountability in every interaction

Responsibilities

~1 min read

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End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
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Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
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Handling urgent and high-impact travel disruptions with speed, empathy, and precision
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Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
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Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
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Building long-term relationships with Executive travellers through consistent, high-quality service
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Collaborating closely with peers to maintain a high-performance, elite service culture

Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
Exceptional communication skills with a polished, confident, and discreet style
Ability to remain calm, decisive, and solutions-focused in high-pressure situations
Strong organisational skills and attention to detail
GDS experience (Amadeus, Sabre, Galileo or similar)

Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
Exposure to out-of-hours, follow-the-sun, or on-call travel support models

Naturally service-oriented with a strong hospitality mindset
High emotional intelligence and sound judgement
Comfortable working autonomously and taking full ownership
Resilient, adaptable, and confident handling ambiguity
Commercially aware and performance-driven without compromising service quality

What We Offer

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✓Receive competitive compensation and equity ownership in Perk.

✓Rest and recharge with our generous allocation of vacation days plus public holidays.

✓Take control of your physical health with your choice of private healthcare or a gym allowance.

✓Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.

✓Join our unforgettable Perk events, including our spectacular annual summer party.

✓Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.

✓Make your money go further with our flexible compensation plan.

✓Focus on your family with 17 weeks’ paid parental leave during your child’s first year.

✓Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.

✓Broaden your horizons with up to 20 "Work from Anywhere" days per year.

✓Nurture your language skills with in real-life English, Spanish and Catalan lessons.

✓Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

✓Let us help you move to one of our hubs with relocation support.

Talent Acquisition Interview - 30mins Virtual
Hiring Manager interview - 90 min Virtual or IRL depending on your location
Values interview - 30mins virtual

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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