Senior Business Travel Consultant - Night Shift /Remote

Spain·BarcelonaRemotefull-timesenior

Travel ConsultantHospitality & Tourism

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Quick Summary

Key Responsibilities

Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals,

Requirements Summary

Are proficient in air fares and ticketing Possess expert knowledge of the Galileo or Amadeus GDS system. Have great communication skills, fluency in English, bo

Technical Tools

Travel ConsultantHospitality & Tourism

About the Role

~1 min read

We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Amadeus system.

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

Responsibilities

~1 min read

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Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
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Arrange European and domestic travel, including flights, car rentals, and hotels.
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Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
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Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
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Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
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Proactively maintain and develop client relationships, offering support throughout the entire travel process.
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Provide suitable travel options and suggestions to meet client requirements.
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Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
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Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
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Support the Team Leader and collaborate with colleagues to maintain a high level of service.

Are proficient in air fares and ticketing
Possess expert knowledge of the Galileo or Amadeus GDS system.
Have great communication skills, fluency in English, both written and spoken is essential.
Have previous experience as a Business Travel Consultant.
Are well-organized, and capable of working to tight deadlines under pressure.
Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

What We Offer

~2 min read

✓Receive competitive compensation and equity ownership in Perk.

✓Rest and recharge with our generous allocation of vacation days plus public holidays.

✓Take control of your physical health with your choice of private healthcare or a gym allowance.

✓Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.

✓Join our unforgettable Perk events, including our spectacular annual summer party.

✓Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.

✓Make your money go further with our flexible compensation plan.

✓Focus on your family with 17 weeks’ paid parental leave during your child’s first year.

✓Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.

✓Broaden your horizons with up to 20 "Work from Anywhere" days per year.

✓Nurture your language skills with real-life English, Spanish, and Catalan lessons.

✓Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

✓Let us help you move to one of our hubs with relocation support.

Permanent nights
Role will be fully remote however you will be required to come into the Birmingham (UK) Hub for training and special events.

GDS Test - Online
Talent Acquisition Interview - 30mins Virtual
Team lead + Team manager interview - 90 Min virtual
Final interview with Director of Customer Care - 30mins virtual

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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