Senior Business Travel Consultant - Spanish speaking

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.

This role is offered either as:

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers

• Acting as a trusted advisor, not just a booking agent

• Managing highly complex, often last-minute travel changes with calm professionalism

• Consistently achieving strong CSAT while meeting productivity and efficiency expectations

• Demonstrating excellent ownership, judgement, and accountability in every interaction

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  End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests

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  Providing expert recommendations aligned to traveller preferences, company policy, and duty of care

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  Handling urgent and high-impact travel disruptions with speed, empathy, and precision

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  Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment

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  Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence

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  Building long-term relationships with Executive travellers through consistent, high-quality service

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  Collaborating closely with peers to maintain a high-performance, elite service culture

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)

• GDS experience (Amadeus, Sabre, Galileo or similar)

• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT

• Exceptional communication skills with a polished, confident, and discreet style

• Ability to remain calm, decisive, and solutions-focused in high-pressure situations

• Strong organisational skills and attention to detail
  

• Experience supporting senior stakeholders, C-suite, or high-net-worth individuals

• Exposure to out-of-hours, follow-the-sun, or on-call travel support models
  

• Naturally service-oriented with a strong hospitality mindset

• High emotional intelligence and sound judgement

• Comfortable working autonomously and taking full ownership

• Resilient, adaptable, and confident handling ambiguity

• Commercially aware and performance-driven without compromising service quality

Talent Acquisition Interview - 30mins Virtual
Hiring Manager interview - 90 min Virtual or IRL depending on your location
Values interview - 30mins virtual

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

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