Customer Service Representative (m,f) Banking and financial Services : German

Shift hours: Mon–Sat 09:00–21:00 

Banking:   01.06., 08.06,  15.06, 06..07 or 13.07. 26

• →Management of incoming calls, chats and emails,

   • Identify and assess customers’ needs to achieve satisfaction

   • Build sustainable relationships of trust through open and interactive communication

   • Provide accurate, valid and complete information by using the right methods/tools

   • Meet personal/customer service team targets and case handling quotas

   • Keep records of customer interactions, process customer accounts and file documents

   • Follow communication procedures, guidelines and policies