Customer Service Representative (m,f) Finance: German or Swedish

Start: 03.08.26

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  Provide customer support and resolve customer inquiries via phone, email, chat and social media channels

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  Assist customers with questions related to financial products, payments and account services

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  Investigate customer queries and provide accurate, solution-oriented assistance

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  Maintain professional and high-quality communication across all customer interactions

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  Accurately document customer cases and relevant information

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  Escalate complex or unresolved issues to the appropriate teams

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  Meet defined quality and productivity KPIs

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  Deliver customer support in line with internal processes and quality standards.

• Native or fluent German  or Swedish speaker 

• Good command of English

• Completed secondary education

• Previous customer service experience is an advantage

• Good computer and technology skills

• Strong customer interaction and problem-solving abilities

• Ability to multitask and work effectively under pressure

• Friendly, reliable and customer-oriented personality

• Clean criminal record

• Willingness to relocate to and work on-site in Larnaca, Cyprus

• Flexibility to work rotational schedules, including weekends.