Technical Field Engineer - Dell experience - Local area travel

United States·ChicagoFull-timemid

EngineeringField Engineer

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Quick Summary

Requirements Summary

DataDomain PowerScale VxRail (SABA Level 3 minimum training required) Willingness and ability to pursue advanced certifications (SABA Level 5) over time. Additional product training expected for ECS,

Technical Tools

EngineeringField Engineer

We are seeking skilled and experienced Onsite Field Engineers to provide on-site maintenance and break/fix services for Dell-specific solutions at customer sites. These engineers will play a critical role in supporting enterprise customers, ensuring uptime and optimal performance of mission-critical systems.

Each engineer will be assigned to one market (Atlanta, Chicago, or Columbus, OH) and cover customer locations within a defined service area radius.

Responsibilities

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Install, configure, implement, integrate, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.
Provide technical and administrative support directly to customers
Interpret customer needs, clarify responsibilities, and ensure timely resolution of issues.

Partner with subject matter experts to resolve complex technical problems.
Apply troubleshooting tools, technical knowledge, and analytical practices to identify and resolve issues.
Escalate when necessary, while maintaining ownership of customer satisfaction.

Work on issues of moderate scope requiring varied analysis.
Apply judgment within defined procedures to determine the best course of action.
Contribute to investigations and provide recommendations for long-term solutions.

Requirements

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Bachelor’s degree with2+ years of professional experience, or an advanced degree with no prior experience, or equivalent work experience.
Prior hands-on experience with Dell ISG Storage solutions, including:

DataDomain
PowerScale
VxRail (SABA Level 3 minimum training required)

Willingness and ability to pursue advanced certifications (SABA Level 5) over time.
Additional product training expected for ECS, PMAX/VMAX (SABA Levels 2–5) and other Dell ISG Storage platforms as needed.
Must possess reliable personal transportation.
Ability to travel within assigned service area (mileage averages will be provided).

Support of 24x7 business operations with schedule flexibility required.
Engineers must be available for various shifts, including:

Day Shift: 8:00 AM – 4:00 PM
Evening Shift: 4:00 PM – 12:00 AM
Overnight Shift: 12:00 AM – 8:00 AM

What We Offer

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Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans