Senior Implementation Manager

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

PHIL is seeking a talented and experienced Senior Implementation Manager, Professional Services to lead enterprise client implementations from committed intent through program activation. This role will focus on solution design, cross-functional execution, and delivering high-quality, technically sound implementations that drive speed to value.

Reporting to the Director of Professional Services, you will own end-to-end implementation strategy, translate client goals into technical solution architecture, and ensure operational readiness across product, engineering, operations, and client stakeholders.

This is a highly visible, client-facing role that requires strong ownership, technical fluency, and the ability to thrive in ambiguity.

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  Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design

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  Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols

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  Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways

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  Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures

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  Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness

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  Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards

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  Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows

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  Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives

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  Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology

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  Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum
  

• Bachelor’s degree or equivalent experience

• 10+ years of technology-enabled services implementation experience

• 5+ years of vendor-side ownership of enterprise implementations

• 5+ years managing cross-functional and project-specific teams in a matrixed environment

• Demonstrated ability to translate business objectives into technical architecture and operational execution

• Strong analytical and problem-solving skills with a data-driven approach to decision making

• Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL

• Familiarity with AI and LLM applications within technology-enabled service environments

• Experience designing implementation processes, documentation standards, and scalable delivery frameworks

• Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies

• Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments

• Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences

• Ability to travel up to 25%