Warehouse Manager

Do you take pride in running a well-organized operation? Are you looking to take your warehouse or distribution experience and contribute to a beloved Bay Area coffee company? Philz is looking for a Warehouse Manager to lead our team and keep our warehouse running smoothly from receiving through fulfillment and delivery. This role is hands-on—you’ll manage people, processes, and systems to ensure orders are accurate, on time, and aligned with safety and quality standards in a food production environment. You’ll partner closely with Supply Chain, Retail, and Wholesale teams while driving continuous improvement, maintaining inventory accuracy, and building a strong, accountable team on the warehouse floor.

WHAT YOU’LL DO

• Responsible for hiring, coaching, developing, training, team communication and conducting all performance management for the Warehouse team.
• Ensure compliance with SQF Code requirements, HACCP, Cal / OSHA, FSMA, GMP, personal hygiene practices and all food and worker safety regulations, and sustainability compliance programs under the direction of Plant Manager.
• Determine work procedures, work schedules, and workflow for team members in alignment with business needs and budget. 
• Manage payroll system/wage and hour on a daily basis to include time punches, resolve discrepancies, and approve payroll and time off requests for your assigned team members to ensure accuracy and legal compliance.
• Develop, implement and maintain standard procedures and policies for improving operational efficiencies.
• Participate in a continuous improvement team and conduct projects to improve department issues.
• Monitor process metrics to measure and manage operational effectiveness and KPIs.
• Support facility wide forklift, aerial and electric pallet jack certification program.

• Manage the daily operation of the warehouse including receiving, storage, movements, order picking, order fulfillment, shipments, retail delivery, inventory and ensuring distribution demands are met.
• Oversee use of an automated / bar code driven warehouse management system (Cloud Inventory WMS) including training, system admin and data integrity.
• Oversee troubleshooting, maintenance, and repair of handheld scanning devices and label printers.
• Support research and installation of department CAPEX projects
• Work in conjunction with Wholesale, Supply Chain and Retail Operations to determine shipping schedules.

• Create and maintain barcodes for all new warehouse bin locations and items fulfilled from the Roasting Plant. 
• Lead EOM inventory process by preparing sheets with partnered teams, and ensuring accurate completion.
• Ensure all wholesale, retail, and online orders are properly fulfilled and billed in ERP (Netsuite)
• Oversee offline production area responsible for specialty packaging products partnering with the Schedule/Planner to complete work orders
• Order items used in shipping/fulfillment processes (pallets, stretch wrap, labels, ink, etc)

WHAT YOU’LL NEED

• 3+ years of experience leading teams in a warehouse, distribution, or similar operational environment
• Proficiency in English (written and verbal); Spanish language skills are a plus
• Experience using Microsoft Office (including Excel), Google Workspace, and email; experience with NetSuite and/or DSI WMS is a plus
• ServSafe Food Handler and Forklift Certification are a plus
• Ability to analyze data and identify trends, issues, and opportunities to improve operations
• Strong problem-solving skills with the ability to troubleshoot and resolve issues efficiently
• Ability to prioritize and manage multiple tasks with strong attention to detail and follow-through
• Clear and effective communication skills, including the ability to present information and collaborate across teams
• Demonstrated ability to lead teams, maintain composure, and contribute to a positive, team-oriented work environment
• Customer-focused mindset with a commitment to improving the team member and customer experience

ESSENTIAL PHYSICAL REQUIREMENTS

• Visual acuity.
• Extending hand(s) and arm(s) in any direction.
• Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.
• Remaining upright on the feet, particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another..
• Exerting up to 40-50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

At Philz, we are an equal opportunity employer and embrace a diverse workforce