Senior Case Manager

Duties and Responsibilities

• Conduct comprehensive biopsychosocial, vocational, and strengths-based assessments to determine participant eligibility, service needs, and employment readiness.
• Complete intake interviews, enrollment documentation, assessments, consent forms, and required program paperwork.
• Develop, implement, and monitor individualized service plans that identify participant goals, barriers, interventions, and measurable outcomes.
• Maintain a caseload of participants with higher social service, behavioral health, and workforce development needs.
• Provide ongoing individual coaching focused on employment readiness, career development, self-sufficiency, and personal growth.
• Utilize trauma-informed and evidence-based approaches, including Motivational Interviewing, Strengths-Based Practice, Harm Reduction, and Solution-Focused interventions.
• Conduct regular participant meetings to monitor attendance, engagement, internship performance, and progress toward goals.
• Support participants in addressing barriers related to housing instability, financial hardship, transportation, childcare, mental health, substance use, legal involvement, and other social determinants of success.
• Collaborate with interdisciplinary team members and partners to assess and identify resources needed to support participants' ability to achieve program completion.
• Develop and facilitate workshops, support groups, and psychoeducational sessions related to workforce readiness, wellness, professional development, and life skills.

• Connect participants to internal and external resources that support stability and long-term success.
• Facilitate referrals and warm handoffs to community-based providers, including housing, healthcare, behavioral health, childcare, legal services, educational opportunities, public benefits, food assistance programs, and other social service needs
• Advocate on behalf of participants to ensure equitable access to services, supports, and opportunities.

• Provide supervision, mentorship, coaching, and professional development to Case Managers and MSW interns.
• Conduct individual and group supervision sessions focused on participant engagement, documentation quality, case management practice, and professional growth.
• Lead case conferences and multidisciplinary team meetings to review participant progress and address complex cases.
• Provide guidance regarding crisis intervention, de-escalation, mandated reporting, ethical decision-making, and participant safety concerns.
• Support onboarding, training, and professional development activities for staff and interns.
• Foster a culture of accountability, continuous learning, reflective practice, and participant-centered service delivery.
• Model ethical practice, professional boundaries, effective communication, and collaborative leadership.

• Ensure timely, accurate, and comprehensive documentation in all required databases and case management systems.
• Monitor participant engagement, attendance, retention, completion, credential attainment, internship participation, and employment outcomes.
• Prepare reports, participant success stories, case summaries, and outcome analyses as required.
• Identify trends, service gaps, and barriers impacting participant success and recommend corrective actions.
• Utilize data to inform service planning, program improvements, and strategic decision-making.
• Collaborate with program leadership to implement strategies that improve participant outcomes and program performance.

• Respond to participant crises involving mental health concerns, homelessness, domestic violence, substance use, community violence, or other emergencies.
• Conduct risk assessments and safety planning when appropriate.
• Coordinate crisis response services, referrals, and follow-up support while ensuring participant safety and continuity of care.
• Collaborate with program leadership and external providers regarding high-risk situations and emergency interventions.
• Maintain accurate documentation and reporting related to crisis incidents.

• Identify emerging participant needs and recommend innovative service strategies and program enhancements.
• Assist in the development of workshops, curricula, participant engagement initiatives, and retention strategies.
• Participate in program planning, strategic initiatives, and cross-departmental projects.
• Support the integration of social work best practices into workforce development programming.
• Contribute to a client-centered culture that promotes equity, inclusion, wellness, and long-term success.

Qualifications

• Master's Degree in Social Work (MSW) required.
• LMSW preferred; licensure-eligible candidates will be considered.

• Minimum of three (3) to five (5) years of experience in case management, workforce development, behavioral health, youth development, or related social service settings.
• Minimum of one (1) to two (2) years of supervisory, internship supervision, or leadership experience preferred.
• Experience working with opportunity youth, justice-involved populations, and underserved communities strongly preferred.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.  Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.