Life Skills Case Manager

Service Area: Housing & Justice Related Services (HJRS) 

Role Type: Full-Time 

The Life Skills Case Manager position will be responsible for the provision of case management services to individuals and families experiencing homelessness by providing support and resources to secure and maintain stable housing. This role involves developing life skills, connecting clients with community resources, and advocating for their needs, adhering to the Office of Homeless Services' Case Management Standards. 

The Life Skills Case Manager will focus on developing practical skills and resources to improve participants’ well-being and independence, including communication, problem-solving, and navigating systems. The Case Manager will also work to ensure that the following goals are met: 

• Ensure that eligible families can obtain and maintain stable housing. 
• Reduce the risk of homelessness for eligible individuals and families. 
• Improve health and other quality of life outcomes for eligible individuals and families. 

The ideal candidate will demonstrate the ability to work flexibly with emergency housing participants, internal and external stakeholders, and service providers to assist households in maintaining housing stability and increased self-sufficiency. Adopting Client-Centered, Trauma-Informed, and Solutions-Focused models, the Life Skills Case Manager will serve as an advocate and coach, establishing clear boundaries and meeting customer service benchmarks. 

Counseling, Case Management, and Resource Coordination 

• →Utilize best practice approaches (i.e., Client-Centered, Trauma-Focused, etc.) to provide case management services that promote housing stability. 
• →Maintain a caseload of 25 families. 
• →Be available to address crises that may threaten housing stability, such as employment loss or family conflict. 
• →Maintain confidentiality of client information and data. 
• →Attend biweekly supervision with the Emergency Housing Case Management Supervisor. 
• →Refer and link participants to available supportive services provided by trusted partners/resources in the general community. 
• →Assist participants with employment and vocational search or other benefit sources (i.e., supplemental income or Social Security benefits, etc.). 
• →Conduct employment and training outreach activities by phone, in person, and/or via email to build relationships, answer questions, and create partnerships. 
• →Collaborate with the Emergency Housing Case Management Supervisor for potential community resources, employment and training placement opportunities, and recruitment of new stakeholders. 
• →Perform other duties needed to help drive the organization’s vision, fulfill the mission, and abide by the organization’s values. 

Life Skills 

• →Coordinate and/or conduct quarterly workshops with various topics (i.e., health, preventative medicine, physical exercise, healthy eating, healthy living, budgeting/ financial identity protection, utility assistance, nutrition, behavioral health issues including anxiety and depression, and interpersonal violence, etc.) that contribute to housing stability. 
• →Provide support and guidance as individuals practice new skills that promote housing stability. 

Assessment and Evaluation 

• →Complete initial assessments of participants’ needs to ensure both Strength-Based and Client-Centered services. 
• →Assess housing barriers and needs of program participants. 
• →Coordinate with social and medical agencies, healthcare providers, and community outreach programs to provide participants with services needed to meet their housing plan goals. 
• →Evaluate participants’ needs and develop individualized, Strength-based, and Client-Centered housing plans that include SMART objectives. 
• →Conduct regular reassessments of housing goals and plans. 

Administrative 

• →Ensure timely case note documentation using SOAP note format for biweekly individual meetings with program participants. 
• →Maintain accurate participant records according to the program guidelines. 

• Strong oral and written communication skills 
• Strong understanding of the health system, community-based organizations, and partners in the designated service area(s) 
• Experience successfully managing competing timelines 
• Ability to establish priorities and work both independently and in a team environment to meet objectives with minimal supervision 
• Excellent problem-solving, conflict resolution, and time management skills 
• Excellent people skills and ability to effectively interface with partner organizations and community residents 
• Knowledge of local community resources 
• Advocacy, counseling, and/or coaching skills 
• Crisis intervention skills 
• Techniques for dealing with a variety of individuals from various socioeconomic, ethnic, and cultural backgrounds 
• Best practice approaches to working with families 
• Detail-oriented, with excellent organizational skills 
• Proficient in Microsoft Office suite 

• Hardworking and dependable 
• Ability to demonstrate flexibility and creativity about programmatic requirements and changes based on special population needs 
• Ability to show resilience amidst loss, grief, and upset 
• Ability to step back and analyze things objectively 

• Bachelor's degree required. Degree in social work preferred. Individuals with other behavioral health or public health degrees are welcome to apply. 
• Minimum of 2 years of experience working directly with clients in a social service or public health setting 
• Experience working with diverse populations, low-income individuals, and individuals from different religious backgrounds 
• Experience working with groups, couples, and families 
• Counseling and psychosocial experience 
• Experience in advocating for clients and helping them to identify risk reduction strategies 

PHMC is an Equal Opportunity and E-Verify Employer.