Youth Apprentice - Business Operations Analyst

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

This part-time position is a Registered Youth Apprenticeship through the U.S. Department of Labor and CareerWise USA. Due to federal and state statutory program guidelines, youth apprentices are defined as ages 16-24.

This registered youth apprenticeship features a structured 3-year on-the-job training and educational curriculum designed to take you from foundational learning to advanced professional skills. While the training program is mapped over three years, employment is at-will. This means both you and the Company retain the right to terminate the employment relationship at any time, with or without cause or advance notice.

This role is working with a fast-paced tech company and subsidiary of Pinnacol. This tech-driven team uses intelligent automation and data analytics to make getting insurance faster and smarter for small businesses.

You’ll be joining the Operations Program Management team and be responsible for projects that touch every part of the business, from leading training sessions and testing out new software (User Acceptance Testing), to diving into data to see how we can improve. Plus, you’ll get hands-on experience with pro-level tools like Scribe, Guru, and Looker, building a high-tech skill set that will look incredible on your future resume.

Pinnacol is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email julie.wilmes@pinnacol.com.

• Attend a classroom training consisting of 20+ business acumen and core competency workshops.
• Help design the game plan for our team! You’ll assist in building training guides and Standard Operating Procedures (SOPs) that teach our Customer Care Team exactly how to support our clients like pros.
• Test-drive new software and help build AVA, our very own Chatbot, to make sure it’s ready for the real world.
• Use professional tools like Looker to create data reports and charts that help the whole company see the big picture and make smart decisions.
• Support non-profit community organizations through paid volunteer opportunities.

• Must be able to work Monday through Thursday afternoons.
• Must possess or be actively working towards a high school diploma or GED by the start date
• Must be eligible to register as a CareerWise youth apprentice.

• ADAPTABILITY: Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
• ANALYTICAL THINKING: Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.
• ATTENTION TO DETAIL: Working in a conscientious, consistent and thorough manner.
• CREATIVITY AND INNOVATION: Generating viable, new approaches and solutions.
• CURIOSITY/INQUIRY: The disposition to respectfully and tactfully ask questions, investigate, research and/or demonstrate an inherent motivation to learn and grow in familiarity with a certain subject area or circumstance.
• INFORMATION MANAGEMENT: Locating and collecting data from appropriate sources and analyzing it to prepare meaningful and concise reports that summarize the information.

• Regular attendance required.
• Extensive computer work in a hybrid home and office environment.

• We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
• We love who you are. Pinnacol is on a journey to embody diversity, equity and inclusion. We’re committed to creating a culture that deeply values differences, where everyone feels like they belong.
• Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
• Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
• Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
• Share in our success. You’ll have the opportunity to earn a quarterly incentive, up to 12 percent of your annual base salary, when your team exceeds their goals and objectives.