Sr. Product Designer, Merchant AI-first Support

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

This role sits at the intersection of advertiser experience and ad creative, owning the tools and workflows that help advertisers create, manage, and optimize the right ad for the right Pinner at scale. You’ll shape how creative assets are uploaded, organized, and activated across campaigns, including new AI‑powered and automated solutions. Your work will directly impact how efficiently advertisers of all sizes can create on‑brand, high‑performing campaigns, and will be a key driver of Pinterest Ads revenue growth.

• →Lead end-to-end design for Merchant AI Assistant experiences across Pinterest Business Assistant workflows, including onboarding, catalog health, and Catalog Enhance.
• →Define cohesive patterns that connect conversational AI with contextual product experiences, helping merchants understand priorities and complete meaningful actions.
• →Partner with Product, Engineering, Research, Data Science, Content Design, and the Orchestrator team to build scalable, trustworthy AI experiences.
• →Use merchant research, product data, evaluations, and experimentation to improve subagent guidance, prompts, and end-to-end workflows.
• →Shape the vision and scaling strategy for Catalog Enhance, helping merchants improve product data quality and discoverability on Pinterest.

• Experience designing complex B2B, commerce, merchant, or advertising products; familiarity with catalog management or AI-powered tools is a plus.
• Strong product discovery and systems-thinking skills, with the ability to translate ambiguous customer needs into clear, scalable experiences.
• Experience designing AI or conversational experiences, including thoughtful approaches to trust, guidance, error recovery, and human control.
• Proven ability to partner across product, engineering, research, data, and platform teams to influence direction and ship high-quality work.
• Comfort with ambiguity, a bias for action, and strong communication skills for explaining complex technical concepts and design tradeoffs.
• Leverage AI tools for research, analysis, and prototyping to drive high-velocity product outcomes.
• Bachelor’s degree in design, a related field, or equivalent experience.
• 5+ years of product design experience or equivalent.

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
  
  

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