Portuguese Speaking Customer Support Specialist (Portugal Market)

Job Overview

Are you passionate about helping others and solving problems?
We’re looking for a dedicated and enthusiastic Customer Support Specialist with native-level proficiency in Portuguese (PT-PT) to join our growing team in Malta, specifically focusing on our operations within the Portuguese regulated market.

 
About Play North

We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team. 
 
We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands. 
 
Due to the continued growth and success of our brands, we are now searching for more A-class talents to join our mission to build the next iGaming giant. Do you want to be part of creating responsible, safe and most of all fun iGaming experiences for our customers? 
 
We are now looking for a Portuguese Speaking Customer Support Specialist to join our professional yet easy-going customer support team.

Responsibilities:

• Maintain and monitor player accounts with attention to detail.
  
• Deliver fast, accurate, personalised, and friendly support to customers in Portuguese (PT-PT) via email and live chat.
• Staying updated with our products, promotions and special offers that we promote to our customers.
  
• Reporting relevant issues such as downtime and multi-user issues to third other departments and/or Team Lead.
  
• Handling occasional supportive tasks from our other departments. This is a great opportunity to get to know the business from different angles and to grow professionally!
  
  

Our specialists work 8-hour shifts including mornings, evenings, weekends, and public holidays.

Requirements:

• Native-level proficiency in Portuguese (PT-PT), with excellent written and verbal communication skills, as well as fluency in English.
• A service-oriented person who enjoys helping customers and solving problems.
  
• A positive, proactive mindset and a natural problem solver.
  
• Customer service-focused, committed, reliable, and a team player.
  
• A flexible team player who is able to work independently.
  
• Customer service experience is a plus, but we provide full training. Experience in the Portuguese gambling sector will be considered an advantage.

What we offer: 

• Relocation Package.
• A hybrid working model.
• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at DPO@playnorth.com".