Solutions Architect

The Solutions Architect works closely with the Project and Implementation Managers, along with the customers to design, configure, and implement technical software solutions that meet complex business needs. This role combines technical expertise, product knowledge, and consultative skills to translate customer requirements into scalable workflows and configurations within our applications. You will collaborate with the Solution Architect team in advanced configuration, integrations, and solution design to ensure customers achieve their desired outcomes efficiently and effectively.

• →Workflow Design: Analyse customer processes and design optimised workflows within the product to align with business goals.
• →UAT workflow and configuration: Conduct thorough internal User Acceptance Testing using a structured testing‑criteria matrix to validate the accuracy of all processes within a web application.
• →Advanced Configuration: Build and implement complex configurations, automation, and data flows within the platform.
• →Solution Scoping: Collaborate with Project and Implementation Managers during onboarding and expansions to assess technical requirements and define implementation plans.
• →Documentation: Create and maintain detailed configuration and workflow documentation for both internal and customer use. 
• →Customer Enablement: Provide training and knowledge transfer to customers and internal teams on solution design and best practices. 
• →Continuous Improvement: Gather feedback from customer implementations to inform product enhancements and internal processes.
• →Assist with any third-party software integration, i.e. cameras used per program, printing operation and hardware, local network and folder sharing etc
• →Upkeep certification and adhere to all Information Security Policies 

• Time-to-value and onboarding delivery metrics
• Configuration accuracy and stability (low post-go-live rework)
• Customer satisfaction (CSAT / implementation feedback)
• Adoption of advanced features and workflows
• Efficiency in delivering complex solutions 

• 3+ years experience in solution architecture, systems configuration, or technical implementation roles.
• Ability to interpret complex process maps and business rules and convert them into working systems.
• Experience working with configurable platforms, workflow engines, or enterprise software solutions. 
• Strong problem-solving skills with attention to detail. A high level of technical, written literacy.
• Knowledge of Windows Server technologies; RDP, IIS configuration, server roles and features. 
• Knowledge of SQL server database technologies. Cloud platforms, virtual machines, networking basics and storage

Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

Please note that we can currently only consider candidates with an existing right to work in the UK.