Senior Engineer - ServiceNow

Presidio, Where Teamwork and Innovation Shape the Future

 At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

• Manage day-to-day administration of the ServiceNow platform, including instance configuration, system properties, scheduled jobs, and performance monitoring across production and sub-production environments
• Maintain user accounts, roles, groups, and access control lists (ACLs) in compliance with security policies and least-privilege principles
• Plan and execute platform upgrades, patches, and hotfixes — coordinating with stakeholders to minimize disruption and conducting post-upgrade validation and regression testing
• Configure and maintain core ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management to align with ITIL best practices
• Develop and maintain workflows, business rules, client scripts, UI policies, and notifications to automate and streamline service management processes
• Manage integrations between ServiceNow and enterprise systems using REST/SOAP APIs, Integration Hub, and MID Servers — monitoring data flows and troubleshooting integration failures
• Collaborate with Solutions Engineering and Service Delivery teams to gather requirements, evaluate platform capabilities, and implement scalable configurations for client-facing and internal operations
• Build and maintain dashboards, reports, and Performance Analytics widgets to provide operational visibility into platform health, SLA compliance, and service delivery metrics
• Conduct regular platform health checks, audit user activity and role assignments, and ensure adherence to governance standards and compliance requirements
• Maintain comprehensive documentation of platform configurations, integration architectures, troubleshooting procedures, and operational runbooks — supporting knowledge transfer across the platform team

Technology/Area of Specialization: 

• Familiarity with ServiceNow platform administration across ITSM, ITOM, CMDB, and Service Catalog modules — including instance management, update sets, and system properties configuration
• Familiarity with ServiceNow scripting and automation capabilities including JavaScript, GlideScript, Business Rules, Client Scripts, Flow Designer, and Orchestration
• Familiarity with integration technologies including REST/SOAP APIs, MID Servers, LDAP, SSO/SAML, and Integration Hub for enterprise system connectivity

About Presidio

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

 Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

 Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.