Protective2d ago
New
New
USD 20–25/yr
Customer Service Representative (StarGard)
Customer Support SpecialistCustomer
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Quick Summary
Overview
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company,
Technical Tools
Customer Support SpecialistCustomer
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
At this time, a Customer Service Representative is needed to assist all customer needs. Customer Service Representative responds to inbound calls in a timely manner while providing the utmost customer service.
What We Offer
~2 min read✓Respond to inbound calls in a timely manner using the utmost professionalism.
✓Take detailed notes of conversations. Provide that information in Five9.
✓Pull accounts up in the system.
✓Handle general question calls.
✓Refers to Dealer Notes for guidance on a regular consistent basis.
✓Confers with team lead/supervisor when unsure of how to guide a customer.
✓Escalates irate customers to supervisor.
✓Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
✓Strives to enforce and live the Portfolio philosophy every day.
✓Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).
✓High School Diploma or equivalent.
✓Previous customer service experience over the phone or in person in an automotive-related industry.
✓Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times.
✓Strong computer skills especially in navigating the internet and conducting research.
✓Process-driven.
✓Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers.
✓Proven ability to understand the terms and conditions of the contracts that Portfolio administers.
✓Strong understanding of ALDS contracts
✓Strong communication skills both written and verbal.
✓Ability to navigate through multiple computer software programs.
✓Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
✓Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
✓Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
✓Ability to frequently sit for long periods of time.
✓Ability to hear and talk, both in person and by phone.
✓Ability to spend extended hours in front of a computer screen
Location & Eligibility
Where is the job
La Mesa, United States
On-site at the office
Who can apply
US
Listing Details
- Posted
- May 3, 2026
- First seen
- May 3, 2026
- Last seen
- May 5, 2026
Posting Health
- Days active
- 1
- Repost count
- 0
- Trust Level
- 79%
- Scored at
- May 5, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Salary
USD 20–25
per year
External application · ~5 min on Protective's site
Please let Protective know you found this job on Jobera.
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Customer Service Representative (StarGard)USD 20–25