Operational Leadership Team

Operational Leadership Team (Supervisor / Manager / Senior Manager / Director)
Location: Sydney, Nova Scotia
Term: Full-Time, Permanent
Anticipated Start Date: As soon as possible
Type: In Office

Full transparency: we work a little differently around here. This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At Protocase, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow?

Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide, built with unmatched speed and quality.
👉 https://workdifferently.info/

About Us
Established in 2001, Protocase Inc. is a rapidly expanding company combining software and manufacturing innovation to deliver custom products in 2–3 days. With 400+ employees and 16,000+ customers—including NASA, Google, Apple, and Tesla—we’re redefining what custom manufacturing looks like.
👉 www.protocase.com

About the Opportunity

Protocase operates on a High Velocity Mass Customization (HVMC) model — manufacturing fully custom products at production speed. This requires leaders who move fast, hold standards without compromise, and build teams capable of executing in a high-mix, high-complexity environment every single day.

This role exists for one core purpose: to own the culture, capability, and results of your team. This is not a task management role — it’s about building a high-performance team through continuous training, clear expectations, and consistent people development. Everything else follows.

We’re looking for high-energy, goal-driven leaders who take full ownership of their department and understand that their #1 responsibility is their team’s culture. You bring flexibility, common sense, and a drive to continuously improve both people and systems.

Every operational leader at Protocase is accountable for:

• Owning Team Culture & People Development — Build and sustain a high-performance team through training, clear expectations, and direct feedback. Develop people into their next level.
• Driving Results Through Standards — Own KPIs and deliver consistent results. Enforce procedures and lead daily routines. The standard is the standard — every shift, every day.
• Building and Improving Systems — Identify bottlenecks and implement improvements. If it only works when you’re there, it’s not a system.
• Executing PTA (Procedure, Training, Audit) — Ensure processes are documented, trained, and audited. Close gaps proactively.
• Communicating with Radical Transparency — Report reality as it is. Raise issues early. Give and receive direct feedback at every level.

How the roles differ:

• Supervisor: Leads frontline execution
• Manager: Owns team performance and KPIs
• Senior Manager: Drives systems and cross-team alignment
• Director: Sets direction and builds leadership capacity

About You

You’re a high-energy leader who takes ownership, moves with urgency, and builds strong teams.

• Proven leadership experience in operations or manufacturing
• Track record of improving performance and developing people
• Experience in structured environments (SOPs, KPIs, audits)
• Strong, direct communicator
• Comfortable with accountability and fast-paced environments

Assets:
• High-mix / custom manufacturing experience
• Lean / continuous improvement background
• Experience building training or leadership systems

Why us?

At Protocase, we believe in recognizing and rewarding performance. Our total compensation (base + incentive) is structured by level:

• Supervisor: $75,000 – $120,000
• Manager: $95,000 – $150,000
• Senior Manager: $110,000 – $185,000
• Director: $135,000 – $225,000

Performance drives progression—high performers advance faster. In addition, you can look forward to:

• 🏆 Training and Growth
• 👩‍⚕️ Health Care + RRSP
• 🏡 Community Discounts
• 🏋️ YMCA Membership + Pension
• 🏖️ Vacation Growth
• 🎉 Social Events
• 🌄 Cape Breton Lifestyle

Ready to Join Us?
If you’re driven to build teams, enforce standards, and improve systems—we want to hear from you. Apply today.