Customer Support Specialist

• →Meets and exceeds weekly revenue/leasing goals
• →Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
• →Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
• →Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
• →Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
• →Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
• →Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
• →Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• →Adheres to the letter and spirit of Fair Housing laws.
• →Completes assigned tasks and projects as directed by direct supervisors

• Polished Presentation
• Proven Sales Skills
• Problem Solving and Conflict Resolution Skills
• Ability to multi-task
• Strong Verbal and Written Communication Skills
• Team Player
• Intermediate Computer Skills / Internet Savvy

In order to achieve success, the PTLA team must embrace certain core principles and values including but not limited to:

• Achievement Focus
• Adaptability
• Business Ethics
• Customer Service
• Communications
• Consultative Selling
• Sales Skills

• High school diploma, GED or equivalent

Job Type: Full-time

Pay: $19-$21 per hour

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Eugene, OR 97401 (Required)

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Preferred)

Work Location: In person