ETIC, Service Designer - Senior Associate

Cairo - Eticsenior

DesignService Designer

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Quick Summary

Key Responsibilities

Lead the design and development of service solutions from concept to implementation.Utilize design thinking methodologies to facilitate workshops and co-design sessions with stakeholders and users.2.

Requirements Summary

Lead the design and development of service solutions from concept to implementation.Utilize design thinking methodologies to facilitate workshops and co-design sess

Technical Tools

DesignService Designer

Advisory

Technology

Advisory - Other

Senior Associate

At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.

In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.

PwC opened a new Technology & Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP & Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.
The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture

The Senior Associate Service Designer is responsible for crafting and enhancing the user experience across our services. This role involves working collaboratively with various teams to understand user requirements and design solutions that align with business objectives. The ideal candidate will combine strategic thinking, creativity, and technical expertise to deliver impactful service solutions

Responsibilities

~1 min read

Details on the core tasks and activities that the person will perform

1. Service Design and Development:
Lead the design and development of service solutions from concept to implementation.
Utilize design thinking methodologies to facilitate workshops and co-design sessions with stakeholders and users.
2. Research and Analysis:
Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points.
Analyze research findings to develop insights and identify opportunities for service improvement.
3. Prototyping and Testing:
Create prototypes and service blueprints to visualize and test service concepts.
Conduct usability tests and gather feedback to iterate and refine service designs.
4. Collaboration and Communication:
Work closely with product managers, UX designers, developers, and other stakeholders to ensure alignment and integration of service design.
Communicate service design concepts and recommendations effectively to diverse audiences, including senior leadership.
5. Continuous Improvement:
Monitor service performance and user feedback to identify areas for ongoing improvement.
Stay updated on industry trends and best practices to incorporate innovative approaches into service design.

Specific technical or soft skills the person needs to be effective

Requirements

~1 min read

Foundational Service Design training or certification is a plus

Excellent English language proficiency

Product Management experience with the above mentioned skillset

Not Specified

Nice to Have

~1 min read

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 19 more}