Service Delivery Manager
Philippines·Pasig CitymidOperationsService Delivery Manager
1 views0 saves0 applied
Quick Summary
Requirements Summary
Bachelor’s degree in IT, Engineering, or related field 2 years of experience in service delivery, IT operations,
Technical Tools
OperationsService Delivery Manager
- Serve as the primary point of contact for service delivery matters
- Ensure services are delivered in accordance with SLAs and quality standards
- Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
- Manage escalations and ensure timely issue resolution
- Lead incident management and post-incident reviews (RCA)
- Coordinate service transitions, upgrades, and changes
- Provide regular service performance reports to clients and senior management
- Lead and support service delivery teams to meet operational targets
- Drive continuous service improvement initiatives
Requirements
~1 min read- Bachelor’s degree in IT, Engineering, or related field
- 2 years of experience in service delivery, IT operations, or managed services
- Proven experience managing client relationships in SLA driven environments
- Strong knowledge of incident, problem, and change management processes
- Experience leading cross functional technical teams
- Strong reporting and documentation skills
- Experience with Agile/Scrum Methodology
- ITIL certification (preferred)
Location & Eligibility
Where is the job
Pasig City, Philippines
On-site at the office
Listing Details
- Posted
- August 25, 2026
- First seen
- September 28, 2026
- Last seen
- September 28, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 13%
- Scored at
- September 28, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
Browse Similar Jobs
Shift Supervisor12kDriver10kProject Manager8.8kManagement5.4kMaintenance Technician4.7kOperations Manager2.6kAdministrative & Office1.5kTrades & Skilled Labor1.1kOperations Specialist841Supply Chain Manager730Operations Coordinator551Operations Analyst540Operations Director324Sales Operations Manager74Field Operations Manager48Business Operations Specialist38Field Operations Specialist27Partner Operations Manager25Commercial Operations Manager22Service Operations Manager19
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.