Customer Returns Warehouse Specialist (Temp to perm)

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

Quince was founded to challenge the idea that quality has to come at a high price. We create products that rival luxury brands at a fraction of the cost. We’re more than just a warehouse—we’re a team committed to challenging the status quo in retail. More than a warehouse, we’re a team committed to innovation, collaboration, and growth.  

As a Warehouse Associate, you will plan an essential role in ensuring our customers receive the quality and service they expect. 

• Customer First. Customer satisfaction is our highest priority.
• High Quality. True quality combines premium materials and high production standards.
• Essential Design. We curate timeless essentials instead of chasing trends.
• Always a Better Deal. Through innovation and price transparency, we deliver the best value to customers and factory partners.
• Environmentally & Socially Conscious. We’re committed to sustainable materials, cleaner production, and fair wages for workers.

• Job Type: Temporary, up to 89 days (with potential for permanent conversion based on business needs, consistent attendance and performance)
• Assignment End Date: No later than August 1, 2026
• Location: 24 N Game Creek Road, Carney’s Point, NJ 08069
• Pay Rate: $20.50/hr for day shift and $21.00/hr for night shift
  • If converted to permanent, you’ll be eligible for pay progression up to $23/hr after two years.

• Consistent schedule and guaranteed minimum hours, with opportunity for overtime
• Hands-on training to set you up for success
• Potential pathway to permanent employment
• If converted to permanent: eligibility for medical, dental, vision, 401(k) and generous discount.

• →Stay focused and on task in a fast-paced environment
• →Unpack and inspect returned merchandise
• →Receive merchandise using computer systems
• →Process and distribute merchandise efficiently
• →Review items to determine next action
• →Maintain inventory control based on guidelines
• →Fulfill new customer orders
• →Communicate processing or vendor issues to your Manager
• →Collaborate with fellow associates on shared assignments
• →Flex to other job assignments as directed

• Ability to perform multiple functions across the site
• High attention to detail, organization, and ability to multitask
• Able to work independently and within a team
• Strong verbal and written communication skills
• Willingness to work overtime if needed

• Ability to stand/walk for the entire shift
• Push, pull, squat, bend, and reach throughout the day
• Use carts, dollies, and other equipment to move items
• Lift up to 49 lbs. and push utility carts up to 60 lbs.

✨ This role is a temporary assignment but can open the door to a long-term career at Quince. If you’re ready to contribute to a mission-driven team and explore a potential path to permanent employment, we’d love to meet you.

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.