Product Manager - Business Transformation & Services

A leading business transformation and management consultancy is seeking a Product Manager to lead the strategic development and expansion of its productised service portfolio, with a core focus on Business Transformation as a Service (BTaaS). Operating in a service-led environment rather than a traditional software release lifecycle, this position bridges the gap between commercial strategy, sales, marketing, delivery, and customer success teams. The successful candidate will define clear service propositions, evaluate market trends, refine commercial delivery models, and explore strategic partnerships to strengthen customer offerings. Working hours are standard full-time office hours, Monday to Friday. Key Responsibilities: Strategy & Roadmap: Own and evolve the BTaaS productised service roadmap, ensuring strategic alignment with commercial objectives, client requirements, and broader industry developments. Market Analysis: Conduct competitor analysis, monitor market trends, and identify service portfolio gaps to recommend potential technology or consultancy partner alliances. Service Definition: Create, refine, and document clear value propositions, pricing frameworks, and service descriptions to make offerings scalable and repeatable. Go-To-Market Enablement: Partner with sales and marketing teams to establish go-to-market plans, design sales collateral, define customer personas, and deliver training to internal teams. Commercial Performance: Monitor portfolio adoption and commercial results, applying data-driven adjustments to optimise market uptake and revenue growth. Stakeholder Feedback: Gather insights from client success managers, delivery teams, and end customers to continuously iterate service frameworks. Requirements Proven background in product management, service development, or business transformation consultancy. Demonstrated commercial acumen with experience shaping service pricing structures, go-to-market strategies, and value propositions. Track record of converting complex customer needs into structured, scalable service offerings. Exceptional stakeholder management skills, with the ability to collaborate effectively across cross-functional commercial and delivery teams. Strong analytical capability applied to competitive positioning, market research, and portfolio gap identification. Excellent written and verbal communication skills, with confidence presenting to senior leadership and client stakeholders. Preferred Qualifications: Prior experience within ERP systems, consultancy services, or digital change management environments. Familiarity with structured product methodologies such as Service Blueprinting, Lean Product Management, or Agile. Experience with subscription-based commercial models. Exposure to cloud integration platforms or middleware technologies. Experience establishing or managing strategic third-party technology and consultancy partnerships. Required Software Skills: Productboard JIRA Confluence Benefits Opportunity to shape a flagship transformation service portfolio Direct visibility with C-suite and executive leadership Strategic role blending commercial development, partnerships, and service design