Business Systems Training Specialist

• →Develop an extensive working knowledge of Yardi products such as Yadi Voyager 7s, RentCafé CRM IQ, PAYscan, VendorCafe, and other software used within RAM and managed by the Business Systems team.
• →Provide software application training using a variety of delivery methods including web-based and on-site training.
• →Provide end-user application support via phone and email.
• →Provide end-user application support via Zendesk platform.
• →Partner with Operations to ensure training aligns with RAM expectations
• →Facilitate problem-solving between end-user and Business Systems software provider.
• →Participate with Business Systems software provider in testing and implementation of software releases.
• →Perform other duties as required to meet organizational goals.
• →Travel as needed (approximately 25% - 50%) to support in-person training 

•  Ability to problem solve and willingness to identify the root cause of an issue
• Ability to multi-task and advance multiple responsibilities/tasks toward completion simultaneously
• Strong understanding of property management workflows (leasing, renewals, move-ins, AP, etc)
• Works with a sense of urgency and can meet established deadlines
• An associate degree or equivalent work experience is preferred.
• Five years in a property management environment is preferred.
• Two or more years of experience working with Yardi Voyager.
• Experience delivering web-based and live training is highly preferred.
• Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the end-user needs.
• Ability to communicate professionally by phone and email.
• Ability to effectively communicate technical information in non-technical terms..
• Analytical and troubleshooting skills.
• Experience diagnosing problems with software products (preferred)
• Intermediate knowledge of various internet browsers and using web-based applications.
• Intermediate knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint
• Must possess a strong work ethic and the flexibility to work on different projects.

RAM Partners, LLC is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email the Talent Acquisition Partner at talent@rampartnersllc.com. RAM Partners, LLC is a drug-free workplace.