Desktop Support Technician

Location: Lawrence, MA 

Pay Range: $25.00-$34.00 Hourly

We’re seeking an experienced Desktop Support Technician to support IT at our Lawrence, MA facility. As our primary on-site point of contact, you’ll provide Tier 1 and 2 support across hardware, software, and basic networking. We’re looking for a collaborative troubleshooter who loves solving problems and helping people. If you’re ready to take the lead on-site and be part of a forward-thinking IT organization, apply today!

• →Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
• →Respond to and resolve helpdesk tickets via phone, email, remote access tools, and onsite support
• →Troubleshoot and support Windows 10/11, Microsoft Office, Microsoft 365, and standard business applications
• →Install, configure, image, and deploy new workstations and laptops
• →Perform basic user account administration, including password resets, Active Directory changes, and access requests
• →Escalate complex or unresolved issues to senior IT staff or specialized support teams as appropriate
• →Document incidents, troubleshooting steps, and resolutions in the ticketing system
• →Assist with employee onboarding and offboarding processes, including equipment setup and system access provisioning
• →Maintain IT asset inventory and assist with hardware lifecycle management
• →Provide courteous, professional, and timely support to all end users 

• 2–3 years of experience in Helpdesk, Desktop Support, or Technical Support roles
• Associate or bachelor’s degree in information technology or related field preferred
• Strong working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365
• Industry certifications such as CompTIA A+, Network+ or Microsoft certifications preferred
• Experience supporting desktop and laptop hardware, printers, and peripherals
• Experience with workstation imaging, endpoint management tools or mobile device management (MDM) preferred
• Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
• Experience using ticketing systems and documenting technical support activities
• Exposure to VPN’s, VolP systems, or basic IT security best practices preferred
• Strong customer service, communication, and interpersonal skills
• Ability to manage priorities, work independently, and collaborate effectively within a team environment

• On-Site Impact: Provide high-touch, face-to-face support as the go-to technical expert for our Wallingford team.
• Hands-On Setup: Comfortable unboxing, moving, and installing IT hardware (monitors, PCs, printers) up to 50 lbs.
• Reliability: Committed to business continuity, with the flexibility to provide occasional after-hours support for critical system updates or emergencies.
• Change of Scenery: Willing to hit the road for occasional visits to our other branches to keep our tech standardized.

Veterans encouraged to apply

Pay Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.