Customer Care Associate

San DiegoFull-Timemid

OperationsCustomer SupportCustomer Care Specialist

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Quick Summary

Overview

The Company Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America.

Technical Tools

OperationsCustomer SupportCustomer Care Specialist

The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

The San Diego based Customer Care Coordinator will help drive the flow of relationships between customers, installation teams and management. Our ideal candidate is constantly searching for ways to do things better. Every day is about seeing opportunities and building best practices! Join this fast-growing organization and make us better!

Contribute to an excellent co-worker and customer experience by helping move projects forward with good communication and excellence.

Communication of specific client needs with teams and Management

Processing paperwork to help each stakeholder receive their needed information.

Communicating logistical changes and installation issues .

Problem solving with teams locally and in other locations.

1+ years of Customer Service Experience

Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring

Modest or extensive construction background a plus but not required.

High school diploma

Medical/Dental/Vision Insurance

Health Savings and Flexible Spending Accounts

Life Insurance and Disability Insurance available

401k with 4% company match and 100% vested

Great Career Opportunity!