Director, Resource Management

Boston - MassachusettsRemoteexecutive

OperationsManagement

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Overview

Technical Tools

OperationsManagement

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

About the Role

~1 min read

The Resource Director is a senior, strategic resourcing leader and a critical business partner to Finance, HR, Departmental Senior Leadership, and Operational teams across Real Chemistry.

This role brings both analytical rigor and people leadership to the function, translating multiple complex data sources into clear insights and driving meaningful change across resourcing practices. The Resource Director ensures that resourcing intelligence directly informs business decisions, workforce strategy, and financial performance in a dynamic, integrated services environment.

This individual operates with calm authority and a solutions-first mindset—equally comfortable presenting performance analysis to senior stakeholders and resolving complex staffing challenges—ensuring the Resource Management function is a trusted strategic partner across the organization.

Responsibilities

~1 min read

Own end-to-end resourcing across assigned Business Units and capabilities
Make informed, data-driven staffing decisions that align to project needs, client delivery expectations, and business priorities.
Lead resolution of complex or high-stakes staffing challenges, acting as a senior escalation point within the RM function.
Balance client delivery, employee experience, and financial performance in all staffing decisions.
Provide senior-level guidance on prioritization across competing demands, influencing stakeholders across a matrixed organization.
Oversee freelancer and external resource utilization, ensuring spend aligns to budget and margin targets.

Own and maintain forward-looking resourcing forecasts in partnership with Department and Capability Leads.
Proactively identify capacity risks and skill gaps, and recommend solutions (e.g., hiring, upskilling, freelance, outsourcing).
Support workforce planning through level analysis, capacity modeling, and organizational design inputs.
Partner with HR and Talent Acquisition to align hiring strategies to current and future demand.

Take accountability for achieving billability and utilization targets across the Business Unit.
Partner closely with Finance to evaluate performance, identify risks (e.g., overservice), and optimize margin.
Deliver monthly performance reporting with clear insights and actionable recommendations.
Contribute to discussions around scoping, pricing, and delivery models, ensuring resourcing implications are understood.

Champion consistent application of Resource Management best practices across the organization.
Drive process improvements in partnership with Operations and Finance (e.g., reporting, tooling, workflows).
Ensure Workfront (or equivalent tools) are used effectively for allocations, forecasting, and reporting.
Improve cross-functional collaboration and data quality to elevate the impact of Resource Management.

Lead, mentor, and develop Resource Managers and Resource Associates.
Support onboarding, training, and growth of the team to build capability and consistency.
Conduct regular 1:1s, contribute to performance reviews, and support goal setting and development plans.
Model best practices in stakeholder management, analytical rigor, and strategic thinking.
Foster a proactive, solutions-oriented, and commercially aware team culture.

10+ years of experience in Resource Management, Workforce Planning, or Operational Staffing, with 2–3+ years in a leadership role.
Experience operating in a complex, matrixed professional services or agency environment (healthcare experience strongly preferred).
Strong understanding of cross-functional team structures and integrated delivery models.
Strong financial acumen, including billability, utilization, forecasting, and margin management.
Proven ability to influence and drive alignment across senior stakeholders without direct authority.
Excellent analytical and reporting skills, with the ability to translate data into actionable insights.
Experience with enterprise resourcing and workflow tools (e.g., Workfront or similar).
Demonstrated success in driving process improvements and operational efficiency.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.