Implementation Manager | HVAC/Engineering Exp. Required

3+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)

HVAC industry familiarity (required)

Project-management chops: you thrive building processes from scratch and hitting deadlines

Top-notch communication: you simplify technical concepts for any audience

Willingness to travel frequently (up to 50% of each month)

Experience creating training content (videos, docs, workshops)

Proven track record of in-person rollouts and trainings

Develop foundational knowledge of the product, platform, and core workflows

Shadow client calls and participate in on-site kickoffs to understand implementation approach

Gain familiarity with client use cases, operational processes, and success metrics

Independently manage day-to-day digital client communications and resolve common support questions

Confidently demo core product features and present value-driven solutions to clients

Lead new client onboarding engagements, owning the full implementation lifecycle from Sales handoff through on-site kickoff

Partner cross-functionally to drive client growth, engagement, and long-term adoption

Act as a trusted client resource for product best practices and implementation guidance