Customer Success Manager (Toronto)

Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.

Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.

Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.

Learn more at: getrecharge.com

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  Own and manage a book of 50–70 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy

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  Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features

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  Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes

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  Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution

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  Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities

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  Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently

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  Live by and champion our values: Accountability, Collaboration, Iteration and Details

• Ability to work at least 3 days/week in our Toronto office

• Experience managing a book of business with accountability for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred)

• Demonstrated technical aptitude, with the ability to quickly learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers

• Experience supporting customers with semi-complex workflows or technology stacks (eCommerce and Shopify experience strongly preferred)

• Comfort using data and tools like Salesforce, Looker, or similar platforms to assess customer health and inform decisions

• Ability to balance empathy with strong judgment—knowing when to listen and when to drive toward resolution

• Confidence collaborating cross-functionally with Sales, Product, Technical Support, and Implementations to achieve shared outcomes

• A growth mindset and coachability, with comfort receiving and applying feedback in a fast-moving environment

• Medical, dental and vision plans

• Retirement plan with employer contribution

• Flexible Time Off

• Paid Parental Leave

• Monthly Remote Life and Merchant stipends

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.