General Manager – Operations (Gauteng & Durban)

Red Ember Recruitment is seeking a General Manager (Operations) on behalf of our client, based in Gauteng and Durban. The successful candidate will be responsible for obtaining profit contribution by managing staff, establishing and accomplishing business objectives, and ensuring compliance with Service Level Agreements (SLAs). BRIEF ROLE DESCRIPTION To obtain profit contribution by managing staff, establishing and accomplishing business objectives, and ensuring compliance with SLAs. KEY PERFORMANCE AREAS (KPAs) Execute effective planning, delegating, coordinating, staffing, organizing, and decision-making to attain profit targets while ensuring SLA compliance. Develop and implement strategic plans through studying technological and financial opportunities, presenting assumptions, and recommending objectives. Ensure realization of objectives through establishing plans, budgets, performance measurements, resource allocation, and continuous progress reviews. Coordinate procurement, production, field, and technical services policies and practices; align actions with corporate staff. Assign accountabilities, monitor performance, appraise job results, promote information sharing, and provide development opportunities. Build and uphold company image through collaboration with customers, community organizations, and employees, enforcing ethical business practices. Maintain quality service standards through establishing and enforcing organizational policies. Stay abreast of industry trends through seminars, workshops, professional publications, bench marking, and global best practices. Enhance staff effectiveness through recruitment, selection, orientation, training, coaching, and communication of company values and objectives. Manage staff performance through regular monitoring, coaching, support, and feedback. Manage employee relations and workplace conflicts, implementing corrective action aligned with company policies. Responsible for capacity building of subordinate managers. Requirements Education NQF Level 7: Degree or Advanced Diploma Matric (Senior Certificate) Licenses Valid South African Driver’s License Experience Minimum 5 Years Relevant Managerial Experience in the Services Industry Technical/Core Training Operations Management CRM Financial Management IT Skills (Intermediate Level) MS Word MS Excel MS PowerPoint MS Project MS Outlook Statutory Knowledge Occupational Health & Safety Act ISO 9001 Quality Management Systems Risk Management Systems Personal Competencies Initiative / Proactivity Deadline Driven & Highly Motivated Stress Tolerant Leadership Competencies Leadership Capacity Building Coaching Financial Planning & Strategy Intellectual Competencies Analytical Skills Process Improvement Strategic Thinking Strategic Planning Interactive Reasoning Interpersonal Competencies Customer Focus & Quality Management Teamwork & Partnering Negotiation Skills Relationship Building Excellent Written & Oral Communication