Corporate Travel Consultant

Reed & Mackay is looking for Corporate Travel Consultants to join its Operations Team. The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.  We are seeking Corporate Travel Consultant across all time zones in the US.

• →Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their individual requirements, with a desire to exceed client expectation at all times by going the extra mile
• →Effectively manage your workload to meet all deadlines as required, internally or client driven
• →Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
• →Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation
• →Pre-trip approval knowledge will be an advantage
• →Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end to end solution for all clients
• →Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
• →Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance
• →Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
• →Good knowledge of high speed domestic and intercontinental rail options required

• Must be fluent in English (excellent verbal and written language).
• Experience and knowledge of pre-trip approval systems.
• Manage your own tickets issuance for both Air and Eurostar.
• Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department.
• Exceptional telephone manner and good written skills.
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines • Has achieved a continuous record of experience in a core business travel environment.
• Minimum qualification level to Fares & Ticketing VAII (formally BA2).
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus.
• Good knowledge of US Domestic and European rail provider frameworks and reservation systems.
• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
• Knowledge of Low-Cost Carriers in the market and their different products available.
• Experience of mixed mode booking tools, and how to support both offline/online bookings.
• Have a ‘team player’ approach to an office environment.
• Experience in using MS Word and Excel software packages.
• Excellent interpersonal skills and good attention to detail.
• Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.
• Flexible approach to working environment and willingness to work on at different office locations.
• Ability to build a good rapport with all clients.

At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included. 

Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.

Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.