Service and Support Engineer (Paris)

To perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary.

• →Perform annual preventative maintenance visits on installed instruments
• →Repair instruments both on customer sites and in house within the required time frame
• →Provide remote support to customers, sales and applications team in case of immediate service issues
• →Install instruments and AutoMP retrofits where required
• →Coordinate and conduct basic user training
• →Contribute to ongoing efforts to improve service and training documentation/procedures
• →Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
• →Contribute to service data collection
• →Assist with service stock management
• →Take responsibility for data and record keeping for installed instruments
• →Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
• →Assist Manufacturing on occasion

Qualifications

• BSc or Masters Degree in Engineering/Physics
• Use of sensitive scientific equipment – 3 years
• Customer facing interaction – 1 year

• Right to work in relevant country required as standard for all roles
• Fluent in English (written and spoken) 
• Passport holder and ability to travel Yes/No
• Car/driver’s licence with relevant insurance Yes/No
• Travel: Some/Moderate/Extensive

Required experience:

• Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment
• Experience troubleshooting complex scientific equipment
• Experience with electronic assemblies and/or optical systems

Desirable:

• Experience working with scientific instrumentation software troubleshooting
• Experience with liquid handling robots
• Experimental experience with proteins, DNA or other biomolecules