Manager, Ecommerce Operations & Inventory

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Reformation is looking for an Ecommerce Operations & Inventory Manager to own the end-to-end ecommerce product lifecycle from new product launches to on-site inventory management. Reporting to the Associate Director of Ecommerce Strategy & Operations, this role drives revenue and category growth by leading go-live execution and planning, enhancing product detail page content to improve conversion, and ensuring effective management of ecommerce inventory. The ideal candidate is highly cross-functional, comfortable using data to set strategy and report on performance, and experienced leading a direct report and managing cross-functional projects.

• →Manage and execute go-lives to support gross revenue targets and category growth
• →Plan and prepare assets for new product launches and gather cross-functional inputs
• →Monitor the product and marketing calendar and ensure all products go live on time
• →Communicate SKU targets and priorities to the studio and retouching team and manage timelines
• →Track samples and create shot lists for the studio
• →Build strong go-lives informed by PMIX analysis, revenue goals, and the Merchandising team’s target dates
• →Execute and audit go-lives twice a week
• →Lead strategic go-live planning and reporting
• →Provide ongoing reporting to assess go-live status against plan, set weekly SKU count targets, and track progress on samples, deliveries, and studio capacity and communicate them with cross-functional partners
• →Manage studio operations and the shotlist
• →Create shot lists for the studio team based on priorities, deadlines, and other factors
• →Report on studio capacity and shoot status, and proactively resolve blockers
• →Foster a close partnership with the studio team, advocating for their needs cross-functionally
• →Lead the project to develop a new go-live tool and support new feature roll outs
• →Define detailed requirements and provide ongoing feedback to the Tech team; lead cross-functional training, support change management, and recommend future tool enhancements
• →Enhance PDP information 
• →Diagnose gaps in product information, identify high-impact content improvements, and design tests to optimize conversion
• →Support cross-functional changes to PIM attributes and proactively surface opportunities for improvement
• →Manage ecommerce inventory health
• →Contribute to monthly ecommerce inventory and backlog reporting to ensure effective utilization of inventory investment
• →Audit all non-live ecommerce-owned inventory and work with cross-functional partners to take appropriate action
• →Execute seasonal sales, special projects / collab launches, and vintage launches
• →Lead, coach, and develop one direct report, supporting their success across go-live execution and inventory-related projects

• BA/BS degree required in business, economics, marketing, or a related field 
• 4–6 years of experience in ecommerce operations or a related field
• Experience managing or coordinating go-live or product launch processes
• Strong analytical skills and comfort with reporting; ability to turn data into actionable insights
• Excellent cross-functional communicator - proven ability to manage timelines and work cross-functionally across creative, tech, and merchandising teams
• Experience working with product information systems (PIM) and Salesforce
• Experience managing a direct report preferred
• A strong attention to detail
• Entrepreneurial, creative and scrappy mindset

• You have an eye for detail, and you are known to execute, analyze, refine and repeat
• You love being hands-on and solving problems - you don’t see this as a task; it’s a passion
• You thrive in a fast-paced, results-oriented environment
• You have strong organization and communication skills
• You own your work, take initiative, and have the ability to prioritize multiple projects